Jobs
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CRM Executive
As a CRM Executive we will be part of the Ecommerce team, reporting into the CRM Manager. You will play a vital role in executing the CRM strategy, owning the end-to-end running of our CRM communications, implementing our testing roadmap and reporting on both email and CRM metrics.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Location:
This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.
Your place at the Lily’s Kitchen Table:
As a CRM Executive we will be part of the Ecommerce team, reporting into the CRM Manager.
You will play a vital role in executing the CRM strategy, owning the end-to-end running of our CRM communications, implementing our testing roadmap and reporting on both email and CRM metrics.
Working closely with the rest of the Ecommerce team, you will be collaborating with the communications calendar, providing key customer insights to support their activities, championing customer advocacy, and sharing CRM performance and activity updates.
How will I make a difference?
You will:
- Briefing in new comms, working with our design and copy team.
- Building and testing the comms in our ESP.
- Scheduling and sending comms.
- Reporting on performance.
- A/B testing on new and existing comms
- Making data driven decisions to implement testing iterations
- Sharing insights which will shape our testing roadmap
- Weekly reporting
- Monthly reporting
- Quarterly reporting
- Ad hoc experiment reporting
- Eventually presenting in our weekly and monthly performance meetings
- Keeping the log up to date with competitor activity
- Sharing any key insights with the Ecommerce team in our monthly meeting.
- Upholding and supporting the development of our customer contact strategy
- Keeping up to date on our customer demographics/behaviours
- Connecting with our customer care team to keep up to date with any trending concerns/complaints
- Sharing any key customer insights with the Ecommerce team in our weekly meeting
- You will work in line with these regulations, and ensure all activities comply with them
- You will support the wider Ecommerce teams understanding on GDPR/PECR and support with advising on the compliance of their activities.
- Be an ambassador for our social and environmental credentials – seeking opportunities to drive our ‘proper goodness’ content to consumers about our hard work in this area and working with like-minded partners/suppliers
End to end running of CRM communications, both automated and manual:
Implement and report on our testing strategy:
Carry out our reporting on Email and CRM metrics, including:
Manage our competitor log:
Be a champion of customer advocacy, encouraging customer first thinking and ensure our customer interests are at the forefront of our strategy:
Upholding GDPR and PECR amongst all activities involving customer data and communications:
Embracing our B Corp status and being a force for good:
How will I be successful?
- I+ year experience working in either a CRM role or equivalent in digital marketing or performance marketing
- Confident working with a CRM system, CDP or an ESP
- Understanding of GDPR & PECR
- Understanding of email and CRM metrics
- Experience with reporting and reporting tools (e.g. ESP reporting or analytics tool).
- HTML experience preferable but not essential to the role
- Experience working with multiple stakeholders, including creative teams
- Understanding of ecommerce is essential
- Well-practiced in using your initiative, have an inquisitive attitude and keen to learn and grow is essential
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Senior Product Developer
As a part of our Product Development team, you will manage the critical path for key suppliers and in collaboration with internal and external stakeholders. Manage this with minimal input from senior members of the team, deliver the NPD programme for a number of specific product categories on time and on budget.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Location:
This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.
Your place at the Lily’s Kitchen Table
How will I make a difference?
You will:
- Manage the critical path for key suppliers and in collaboration with internal and external stakeholders. Manage this with minimal input from senior members of the team, deliver the NPD programme for a number of specific product categories on time and on budget.
- Develop specialist knowledge in the product development areas you run.
- Really own the projects you are responsible for. Have full accountability and be fully self-sufficient, only checking in with senior management as and when you require.
- Develop and maintain effective working relationships with external suppliers to maintain Lily’s Kitchen’s position at the forefront of innovation.
- Visit factories under your management on a regular basis as and when you require. Set up and manage weekly conference calls, collating into action points and communicating back to your line manager only when necessary.
- Establish, develop and maintain effective working relationships with the design, technical, commercial, sales, marketing and CRM teams.
- Communicate effectively with internal stakeholders to ensure products are brought to market efficiently and speed to market is optimised. Specifically to ensure the NPD programme and changes to it are clearly communicated, bringing issues to the attention of line manager swiftly, and everyone involved is kept up to date at all times.
- Confidently take full responsibility for the NPD process end to end ensuring all new product and packaging concepts are available for review by the senior team in a timely manner.
- Collaborate with the design, technical and purchasing teams to ensure samples are available and costings fully prepared, take full responsibility for overseeing your own projects as well as offering support for more junior team members.
- Build your seniority within the team, aiming for more junior team members to be reporting directly into you.
- Undertake regular reviews (benchmarking) of the market maintaining accurate records of the ranges, pricing structure, messaging used by the competitor set.
- Keep abreast of the market bringing new product launches to the attention of the team in a timely manner.
- Keep abreast of developments in sustainable packaging materials to ensure Lily’s Kitchen has access to the latest materials in a timely manner.
- Deputise for senior management in meetings etc as and when required
- Keep abreast of developments in sustainable packaging materials to ensure Lily’s Kitchen has access to the latest materials in a timely manner
How will I be successful?
- A proven track record as a product developer within the FMCG industry
- Confident in a creative and entrepreneurial environment
- Strong Relationship Management skills, and excellent interpersonal skills
- Ability to manage the bigger picture whilst holding and attending to the detail
- Expertise in working with PLM systems.
- Results driven
- Passion for Lily’s Kitchen brand, product and philosophy
- Lily’s Kitchen values will shine through in everything you do
- It goes without saying that you need to have a PFP (passion for pets)
- It’s fast paced here at Lily’s Kitchen so you will need to have worked in a similar environment
- You will be comfortable with using Microsoft Office and in particular Excel (intermediate/advance level)
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels.
- Fantastic planning and organisation skills to support the work schedule
- • The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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National Account Manager
As part of our team, you will take full ownership and control of delivering the P&L and operating budget for your accounts.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Location:
This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.
Your place at the Lily’s Kitchen Table:
How will I make a difference?
You will:
- Take full ownership and control of delivering the P&L and operating budget for your accounts. Exceed targets on Net sales and trade spend, and provide clarity to the Grocery Sales Controller on an on-going basis as to performance vs expectations.
- Have direct ownership of the P&L and operating budget for Tesco, Morrisons, M&S & Co-op.
- Manage and develop strong relationships externally, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute.
- Become ‘the expert’ on your customers, understanding market dynamics, strategies and priorities and feeding your knowledge into the wider team internally.
- Develop win-win plans for your customer in collaboration with the Grocery Sales Controller, ensuring stretching targets are set with clear rationales as to growth levers and execution plans.
- Accurately forecast demand and investment for your customer alongside managing, tracking and reporting agreed KPI’s, through collaborative ways of working with the supply chain and finance teams. Deliver planned sales in line with the monthly forecast.
- Lead the development and implementation of annual JBP agreements, working with multifunctional stakeholders internally to agree best plans and negotiating externally.
- Where opportunities exist, you will work with the NPD team to develop new product offerings that are perfectly suited to the needs of your channel.
- Be highly au fait with data analysis and reporting, you will ensure that the correct KPIs are in place and are being tracked and reported.
- Live our values and become the face of Lily’s Kitchen. You are the brand ambassador for Lily’s Kitchen, whether that be in the market, at client meetings, client events and trade shows/
- Take into consideration our social and environmental goals within every aspect of the role be that transparency on our ethical policies and procedures with stakeholders, focus on recyclability and packaging and reducing our carbon impact.
How will I be successful?
- A passion for National Account Management
- An experienced National Account Management within an FMCG branded environment
- You will have experience of building Joint Business Plans (JBPs) with major multiples and a good understanding of commercial finance
- A natural at developing relationships at all levels, with the ability to build trust authentically and communicate effectively
- Proven history of delivery in cross functional teams (Marketing, Supply Chain, R&D)
- Strong negotiation skills and the ability to influence others through your flexible style
- You are a numbers person with strong attention to detail
- It’s a fast pace here at Lily’s Kitchen. You’ll need a strong ability to multitask in an entrepreneurial environment and the drive to make things happen
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
- An appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
- And it goes without saying, you should have a real passion for pets!
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk