Feefo logo FREE uk shipping over £29

Call us: 0207 433 1863

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We believe that pets deserve to eat proper food - and in getting it to you safe and sound.

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DELIVERY FOR UK MAINLAND

STANDARD DELIVERY

FREE
Delivery within 1-3 working days
on orders over £29

£4.95
Delivery within 1-3 working days
on orders under £29

You may have noticed our minimum order for free delivery is now £29. While we’ve managed to absorb any delivery cost increases for over 5 years now, this is no longer possible. We’ve now had to pass on some of these costs to you to help us make sure we can get your order to you safely, soundly and speedily. If you have any questions or concerns then please do get in touch with us at hello@lilyskitchen.co.uk

SPEEDY DELIVERY

NEXT DAY DELIVERY

£9.95
Delivery by 12.00pm
If ordered before 2pm the previous day

£14.95
Delivery by 10.30am
If ordered before 2pm the previous day

WEEKEND DELIVERY

£9.95
Saturday and Sunday
If ordered before 2pm Friday

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DELIVERY FOR FURTHER AFIELD
STANDARD DELIVERY ONLY

UK ISLANDS, NORTHERN IRELAND, SCOTTISH HIGHLAND &
SCOTTISH ISLANDS

FREE
Delivery within 3-5 working days
on orders over £50

£4.95
Delivery within 3-5 working days
on orders under £50

REPUBLIC OF IRELAND

£9.95
Delivery within 3-5 working days

We deliver to all of the UK and Ireland, but some areas are harder to reach for our couriers and take a bit more time to arrive.

Deliveries to the Republic of Ireland, Northern Ireland, Scottish Highlands, Isle of Man and Channel Islands take a minimum of 3 working days to arrive and we aren’t able to offer speedy delivery.

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WHY WE DELIVER WITH DPD

We like the way DPD work, with their handy text and email updates and delivery confirmation.

We trust them to look after your delivery and get it to you safe and sound. Here’s just a few of the reasons why we’re fans:

  • Estimated delivery times to make sure everything is as convenient for you as possible.
  • Text message and email when your delivery is dispatched.
  • Tracking details, including real-time tracking on a map, with estimated time of arrival.
  • Text message and email confirmation if you're not home at the time of delivery.
  • Text message and email notification on the morning of delivery, with a one-hour time slot.
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REFUNDS & RETURNS

Here at Lily’s Kitchen looking after your pet’s health, happiness and appetite is what gets us out of bed in the morning. We hope your pet loves all of our recipes and treats, but if they’re not over the moon at dinner or treat time, we’ll happily offer a similar replacement of your choice. If your order is damaged when it gets to you, we’ll collect it free of charge and replace it with recipes in pristine condition. If, for whatever reason, you want to return anything bought from us, just let us know and we’ll be more than happy to give you a refund or exchange.

If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 7 days of delivery by emailing hello@lilyskitchen.co.uk or calling us on 0207 433 1863. We’re open 9am – 5pm, Monday to Friday.