Customer services / Delivery & Returns

Delivery & Returns

WE DELIVER TO THE UK & IRELAND

Free Standard Delivery from over £29*

WE USE DPD DELIVERY

UK's leading parcel delivery brand

WE REFUND OR REPLACE

For unhappy pets*

MAINLAND UK

STANDARD DELIVERY

SPEND OVER £29 Delivery within 1-3 working days FREE
SPEND UNDER £29 Delivery within 1-3 working days £4.95

SPECIAL DELIVERY

WEEKEND Order before 2pm Friday £9.95
NEXT DAY BEFORE 12pm If ordered before 2pm Mon-Thu £9.95
NEXT DAY BEFORE 10:30am If ordered before 2pm Mon-Thu £14.95

HARDER TO REACH DESTINATIONS

HARDER TO REACH

DESTINATIONS

UK ISLANDS, NORTHERN IRELAND, NORTHERN SCOTLAND, HIGHLANDS & ISLANDS

SPEND OVER £50 Delivery within 5 working days FREE
SPEND UNDER £50 Delivery within 5 working days £4.95

REPUBLIC OF IRELAND

ALL Delivery within 5 working days £9.95

We deliver to all of the UK and Ireland, but some areas are harder to reach for our couriers and take a bit more time to arrive.

Deliveries to offshore destinations - Republic of Ireland, Northern Ireland, Scottish Islands, Isle of Man and Channel Islands - take a minimum of 3 working days to arrive and we aren’t able to offer speedy delivery. Deliveries to Northern Scotland and the Scottish Highlands are also likely to take a minimum of 3 days to arrive.

There are also differing costs associated with delivering to these areas as our courier, DPD, charges extra for delivery. If you live in Scotland and would like to see if your postcode is considered harder to reach, please check this information from DPD.

WHY WE DELIVER THROUGH DPD

WHY WE DELIVER

THROUGH DPD

We like the way DPD work, with their handy text and email updates and delivery confrmation.

Estimated delivery times

To make sure everything is as convenient for you as possible.

Tracking details

Including real-time tracking on a map, with estimated time of arrival.

Keep you updated

With a text message and emails for when your delivery is dispatched, if you’re not home

One hour time slots

You’ll receive a text message and email notification on the morning of your delivery with a one-hour slot

REFUNDS & RETURNS

Here at Lily’s Kitchen looking after your pet’s health, happiness and appetite is what gets us out of bed in the morning. We hope your pet loves all of our recipes and treats, but if they’re not over the moon at dinner or treat time, we’ll happily ofer a similar replacement of your choice. If your order is damaged when it gets to you, we’ll collect it free of charge and replace it with recipes in pristine condition. If, for whatever reason, you want to return anything bought from us, just let us know and we’ll be more than happy to give you a refund or exchange.

If you or your pet aren’t completely happy with your delivery for any reason, please get in touch with us within 14 days of delivery by emailing hello@lilyskitchen.co.uk or calling us on 0207 433 1863. We're open 9am-5pm, Monday to Friday.

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