Cookie Policy

Lily’s Kitchen Limited (“we”) (“us”), (“Lily’s Kitchen”) uses cookies and similar technologies to distinguish users of www.lilyskitchen.co.uk / www.lilyskitchen.com (together “our site”) This helps us to provide you with a good experience when you browse our site for the first time or on return visits, allows us to improve our site and for analytical, profile engagement purposes and marketing so that we can develop our relationship with you.

This Cookie Policy should be read in conjunction with our Privacy Policy and site Terms of Use and Terms of Sale.

What is a cookie?

A cookie is a small file of letters and numbers that we store on (or access from) your equipment, browser, the hard drive of your computer or your other devices such as smartphones or tablets that you use when visiting our site.

Cookies contain information that is transferred to (or accessed from) your computer’s hard drive or your device operating system. Cookies and similar tracking tags, scripts, pixels and “device fingerprinting” technology are widely used by internet operators in the retail, financial services and public sectors. Cookies is generally a term used online to describe such technology.

Cookies allow us to access, receive and store information about users, browsers, devices, preferences and interactions with us (and on third party sites).

Session cookies apply to a single site visit only and other cookies can apply between different sessions on sites over a period of time, they can differ from being stored persistently to specific expiry periods.

Why do you use cookies?

We use essential, functional as well as performance and advertising cookies. Essential cookies are necessary for the website to work, performance and advertising cookies focus our advertising/marketing by developing your preference profile so we can make predictions about your preferences, improving (or minimizing) customer engagement and service provision and market research, statistical and similar analytics purposes. Functional cookies are used to recognise you when you return to our site and provide enhanced functionality and personalisation.

We use the following cookies:

You can find more information about the individual cookies we use and the purposes for which we use them in the tables below:

ESSENTIAL COOKIES

These cookies are necessary for the website to work and are usually only set in response to actions made by you which amount to a request for services, for example when accepting the cookie consent, logging into secure areas such as an account or completing a form. These cookies do not store any personally identifiable information.

COOKIE NAME PURPOSE OF THE COOKIE EXPIRY OF THE COOKIE
Salesforce Commerce Cloud dw
dwsid
dwsecuretoken
dwanonymous
dwac
dw_cookies_accepted
dw_dnt
sid
_cq_dnt
Essential in order to provide a good shopping experience, managing cookie consent, enabling customers to place orders and manage their information in my account area End of session
End of session
End of session
6 months
End of session
End of session
End of session
End of session
End of session
Google Tag Manager _dc_gtm_UA Controls whether Advertising cookies are allowed based on user consenting to cookie banner End of session

PERFORMANCE COOKIES

These cookies allow us to monitor analytics and performance of our site, they measure things such as how many website visits and the source of the visitor. They help us to understand which pages are popular and how visitors move around the site. All information on these cookies is aggregated and anonymised.

COOKIE NAME PURPOSE OF THE COOKIE EXPIRY OF THE COOKIE
Google Analytics _ga
_gali
_gat_UA
_gid
Tracks website visitors and their behaviour 2 years
End of session
End of session
End of session
Hotjar _hjIncludedInSample
_hjid
Tracks visitors moving around the site to help us improve the website. You can block this cookie at browser level by following the instructions on Hotjar's website End of session
1 year

ADVERTISING COOKIES

These cookies and tracking technologies are set by our advertising and targeting partners, they may be used to build a profile, show personalised content and relevant adverts on our website and other sites. They also limit the number of times an advert could be shown.

COOKIE NAME PURPOSE OF THE COOKIE EXPIRY OF THE COOKIE
Google Advertising _ar_v4
_gcl_au
IDE
permutive_id
permutive_session
DSID
test_cookie
To track behaviour and show relevant targeted adverts across the web 1 year
1 month
1 year
3 years
3 years
1 week
End of session
AdRoll _adroll_fpc
_adroll-shared
To show targeted adverts across the web 1 year
1 year
AWIN (Digital Window) awpv
bld
Used to identify when user is arriving at Lily’s Kitchen from a referred affiliate link 1 week
End of session
Bing MUID
MUID
SRCHD
SRCHHPGUSR
SRCHUID
SRCHUSR
_RwBf
To track behaviour and show relevant targeted adverts across the web 1 year
1 year
1 year
1 year
1 year
1 year
1 year
Facebook fr
_fbp
To track and deliver adverts relevant to the user and their interests 3 months
3 months
Smarterclick smc_basket_both
smc_basket_cats
smc_basket_dogs
smc_not
smc_promo_limit
smc_refresh
smc_sesn
smc_sesn
smc_tag
smc_tpv
smc_uid
smc_v4
smct_dyn_BasketValue
smct_dyn_OrderNo
smct_last_ov
smct_session
_cfduid
This is used to monitor website visitor behaviour, and provide timely promotions or useful information via a pop up whilst on the Lily’s Kitchen website End of session
End of session
End of session
18 months
End of session
18 months
18 months
End of session
1 year
18 months
18 months
18 months
End of session
End of session
1 month
End of session
1 year
Yahoo APID
APID
APIDTS
B
IDSYNC
To track behaviour and show relevant targeted adverts across the web 1 month
1 year
1 day
1 year
1 year

FUNCTIONAL COOKIES

These cookies enable the website to provide enhanced functionality and personalisation of your experience including remembering your preferences. They are used to recognise you when you return to our site, they may be stored persistently if you agree to their use and do not erase them (more on this below).

COOKIE NAME PURPOSE OF THE COOKIE EXPIRY OF THE COOKIE
Salesforce Commerce Cloud Analytic Cookies __cq_seg
__cq_uuid
cqcid
uuid
This tracks anonymous or logged in users to improve website performance and support personalisation 1 month
1 year
End of session
1 year
Salesforce Commerce Cloud Custom Attribute Cookies orders
ordersAmounts
sentisum_session
productsOrdered
productsViewedMonth
topCategoriesOrdered
visitsMonth
visitsWeek
visitsYear
This is used to support personalisation of website content by tracking previous browsing and shopping behaviour 1 week
1 week
1 week
1 week
1 week
1 week
1 week
1 week
1 week
Cloudflare _cfduid This identifies trusted website traffic and supports security of the website 1 year
Feefo _cfduid This identifies trusted website traffic for the purpose of obtaining customer feedback on their order 1 year



Please note that third parties (including; AdRoll, Affiliate Window, Bing Ads, Facebook Ads, Feefo, Google Adwords, Hotjar, Fresh Relevance and Smarterclick are advertising networks, customer review platforms and providers of external services like web traffic analysis services) may also use cookies when you visit our site and move onto others, including across devices in some cases.

We have no cookie setting control over third party sites in practice. These third party cookies are likely to be analytical/performance cookies or advertising cookies for marketing purposes so you can be presented with personalised content and adverts. The third parties have primary responsibility for the consents and explanatory information provided. You have rights against them under data protection law for their activities if they are targeting or monitoring.

You have a right to withdraw your consent to cookies at any time and erase cookies that have already been set to your devices.

How can you exercise your rights?

You can block cookies by activating the settings on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. The functionality and presentation of the site may not be the same if you reject functional cookies. For more information on cookies for the most common browsers, please refer to the pages below:
Google Chrome: https://support.google.com/chrome/answer/95647
If using Google Chrome, you can opt-out of Google Analytics cookies by using a browser add-on.
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid (Please refer to your device’s documentation for manufacturers’ own browsers)

Cookies will expire after the times specified in the table above and are only set for the minimum period necessary for the specified purpose.

For more information about cookies, including information on how to block cookies on your browser (including third party cookies) please visit www.aboutcookies.org (this is an external link and we are not responsible for its content or subsequent activity).

Updates to our use of cookies

We may update this Cookie Policy at any time. You will be asked to re-consent if we change the purposes of any cookies set and we will bring new processing activities to your attention as required by data protection law.

Third parties are also under legal obligations to do this across the internet.

Contact, queries and requests

If you would like to know more about how we use cookies, please contact us at hello@lilyskitchen.co.uk.You can also write to us at Lily’s Kitchen Limited, PO Box 59287, London, NW3 9JR or call 0207 433 1863.

This policy was last updated on: 9th March 2020.

Top