Frequently Asked Questions

We have developed our feeding guidelines in line with those set out by FEDIAF (the trade body representing the European pet food industry). The FEDIAF guidelines are reviewed and evolve on a regular basis, and when this happens, we also review and update ours.

Along with these industry recommendations, we consult with expert pet nutritionists to make sure that you are serving your pets meals you can trust. Of course, every dog and cat will be different and servings can vary depending on age, breed and activity levels – and even the weather! If you’re concerned about your pet’s weight or eating habits, it’s always worth speaking to your vet.

We recommend that leftover wet food should be placed in a clean plastic or glass container, covered and stored in the fridge for no more than 48 hours.

While our cans and trays are made from metal, food that is stored in an opened metal can may develop a metallic taste as a result of oxidisation. Repackaging food once a tin is opened is good practice to adopt for all food packaged in metal cans (even for ourselves!).

As recommend on our packaging, once opened, seal tightly or store in an airtight container to keep the food fresh. Store in a cool, dry place. It will depend on how quickly your pet works their way through the food, the size of bag and how the food is stored as to how long our food will keep fresh. Store as recommended and use within the 'best before' date to keep it at its best.

Of course! We know that trying a new food can be a risk for fussy pets. All we ask is that you pick up the delivery cost. We don’t have our full menu available as samples but give our friendly Customer Care team a call on 020 7433 1863 and they will be able to recommend suitable recipes for your pets. We have wet and dry samples available and we'll send out up to 3 different recipes, so your pet can try a selection of our proper food for pets.

Always make any dietary changes gradually. Sudden changes to the diet can cause tummy upsets. So, if you are either changing to a different recipe or changing to a new food, it’s best to introduce it into your dog’s diet bit by bit over about a week. Start with a mix of 4/5 of your current food to 1/5 of the intended recipe. If your dog is more sensitive to dietary changes this may take longer.

It’s a good idea to carefully introduce different recipes, so that they can enjoy variety in their diet - for both taste and nutrition. After all, we don’t eat the same meal every day, so why should your best pal? Mix up their menu and watch their tail wag reach new speeds.

When it comes to choosing between feeding wet or dry food, there are a few factors to consider. Most importantly is your dog's preference, as both Lily's Kitchen dry and wet foods are complete and can be fed separately or together.

If your dog is particularly fussy, wet food might be best as it has a slightly stronger smell and might be more appetising to your dog. Dry food is more nutritionally dense and so you can feed less (and it might be more convenient for you). If you choose to feed both, be sure to adjust portions as needed and outlined on the packaging.

Most of our adult recipes can be fed to weaned puppies from 4 months old, however, we recommend feeding our puppy recipes as these have been tailored to meet the nutritional needs of puppies, with regards to different calories and protein levels to support healthy growth.

Puppies can reach their adult size from anywhere between 6 and 18 months, depending on the breed. Our feeding calculator can help you plan for this, but it is always best to speak with your vet about when your pup is expected to reach maturity.

Our kibbles do range in shape and size. Small breed Chicken & Duck Dry is the smallest specifically for small breeds. Both of our Chicken & Duck dry food and our Organic Chicken & Vegetable dry food have a similar size, and are the smallest kibble for medium/large breeds. Our Venison & Duck dry food has a medium kibble size and our Lamb dry Food has the largest kibble size.

Cats due to their physiology they are not natural water drinkers and would normally take most of their moisture in through their prey, so feeding a wet diet can help keep your cat hydrated. We would, therefore, recommend feeding a majority wet food diet. Our dry food recipes for cats are perfect for grazing, as treats, or sprinkled in with the wet food for a bit of texture.

Always make any dietary changes gradually. Sudden changes to the diet can cause tummy upsets. So, if you are either changing to a different recipe or changing to a new food, it’s best to introduce it into your cat’s diet bit by bit over about a week. Start with a mix of 4/5 of your current food to 1/5 of the intended recipe. If your cat is more sensitive to dietary changes this may take longer.

It’s a good idea to carefully introduce different recipes, so that they can enjoy variety in their diet - for both taste and nutrition. After all, we don’t eat the same meal every day, so why should your best pal? Mix up their menu and await the purrs.

Most of our adult recipes can be fed to weaned kittens from 4 months old, however, we recommend feeding our kitten recipes as these have been tailored to meet the nutritional needs of kittens, with regards to different calories and protein levels to support healthy growth.

Kittens can reach their adult size from anywhere between 6 and 12 months, depending on the breed. Our feeding calculator can help you plan for this, but it is always best to speak with your vet about when your kitten is expected to reach maturity.