Loyalty Card Terms & Conditions for Stockists

Cards expiring 31/01/19 | Cards expiring 31/03/18

Loyalty Card Terms & Conditions for stockists (for cards with a customer expiry date of 31/01/19)

1.These terms and conditions (the "Terms") relate to the participation of your retail outlet in the Lily’s Kitchen Loyalty Card scheme (the “Scheme”) operated by Lily’s Kitchen Limited, a limited company registered in England and Wales with company number 06409873 and with its registered office at PO BOX 59287, London, NW3 9JR.

2.Your participation in the Lily’s Kitchen Loyalty Card scheme will constitute acceptance of these Terms.

3.Independent retailers can sign up to participate in the Lily’s Kitchen Loyalty Scheme by emailing loyaltycard@lilyskitchen.co.uk to receive their Starter Pack.

ABOUT LILY'S KITCHEN LOYALTY CARD:

4.The Scheme is designed to promote repeat purchasing of Lily’s Kitchen products from your retail outlet. It is open to UK residents aged 14 or over.

5.Consumers purchasing 400g tins or 6 x 400g cases of Lily’s Kitchen dog food will be entitled to a wet dog food Loyalty Card. Those purchasing 2.5kg or 7kg bags of Lily’s Kitchen dog food will be entitled to a dry dog food Loyalty Card. Those purchasing 85g trays or 19 x 85g cases of Lily’s Kitchen cat food will be entitled to a wet cat food Loyalty Card. Those purchasing 800g or 2kg bags of Lily’s Kitchen cat food will be entitled to a dry cat food Loyalty Card. Any customer purchasing all 4 products is eligible to receive all 4 Loyalty Cards.

6.Every time a card holder makes a purchase of an eligible product (either a 400g dog food tin, 6 x 400g dog food case, 2.5kg or 7kg dog food bag, 85g cat food tray or 19 x 85g cat food case or 800g or 2kg cat food bag) you, the retailer should stamp once, the relevant Loyalty Card.

PURCHASE REQUIREMENTS AND LOYALTY REWARDS

7.You should familiarize yourself with the consumer purchase requirements and loyalty rewards below, to ensure you meet the retailer requirements to be eligible for reimbursement.

8.Each Loyalty Card has their own purchase requirements:

9.Loyalty Card 1 (dog wet food):
Consumers will receive one stamp for every purchase of Lily’s Kitchen 400g dog food tins or 6 x 400g case of dog food tins. Once they have collected 10 stamps they will receive 1 x 400g tin free or a 6 x 400g case free. All purchases on the same loyalty card must be of the same size in order to claim the 11th item of the same size free.

10.Loyalty Card 2 (dog dry food):
Consumers will receive one stamp for every purchase of Lily’s Kitchen 2.5kg or 7kg dog food bags. Once they have collected 6 stamps they will receive 1 x 2.5kg or 1 x 7kg free. All purchases on the same loyalty card must be of the same size in order to claim the 7th item of the same size free.

11.Loyalty Card 3 (cat wet food):
Consumers will receive one stamp for every purchase of Lily’s Kitchen 85g cat food trays or 19 x 85g case of cat food trays. Once they have collected 10 stamps they will receive 1 x 85g tray free or a 19 x 85g case free. All purchases on the same loyalty card must be of the same size in order to claim the 11th item of the same size free.

12.Loyalty Card 4 (cat dry food):
Consumers will receive one stamp for every purchase of Lily’s Kitchen 800g or 2kg cat food bags. Once they have collected 6 stamps they will receive 1 x 800g or 1 x 2kg free. All purchases on the same loyalty card must be of the same size in order to claim the 7th item of the same size free.

ACCEPTANCE AND STAMPING OF LOYALTY CARDS

13.If a customer meets the purchase requirement to be eligible for a Loyalty Card, you should stamp the card once for each eligible purchase if presented with one at the till. If you are not presented with a Loyalty Card, you should offer one to eligible participants (subject to availability).

14.If you are presented with a completed Loyalty Card, you should take this from the customer in exchange for the relevant reward for which the customer will not be charged.

15.If the customer has purchased products which mean they are eligible for a stamp which consequently completes their Loyalty Card, you should complete this with a stamp. You should return this to the customer for later redemption.

16.Reimbursement: In order to be reimbursed for the acceptance of completed Loyalty Cards, you should follow the stages outlined below.

Stage 1: You need to collect completed Loyalty Cards from customers at the point of sale. We will not be able to reimburse any claims if you do not do this. A completed Loyalty Card must include a participant’s valid name, email address and your store name. You may only claim reimbursement for your store, as named on the Loyalty Card.

Stage 2: You need to send completed 400g tin food Loyalty Cards (Loyalty Card 1) in batches of 6 and cat 85g tray Loyalty Cards (Loyalty Card 3) in batches of 19 in order to claim reimbursement from Lily’s Kitchen (or send individually but Lily’s Kitchen will wait to receive 6 or 19 in total from you in order to send your reimbursement of a whole tray of 6 x 400g tins or 19 x 85g trays – this is because transporting individual tins and trays may result in damaged products). There is no minimum number required for the reimbursement of dry food Loyalty Cards (Loyalty Card 2 and Loyalty Card 4).

Stage 3: Please send all completed Loyalty Cards to our Freepost address: freepost LILYS KITCHEN LOYALTY CARD. For the dry food we will send you the free product your customer requested as written on their completed Loyalty Card. For the wet food, on receipt of 6 completed cards for dog 400g tins or 19 completed cards for cat 85g trays, we will send you one case containing 6 x 400g tins or one case of 19 x 85g trays, this tray will be one of the flavours from one of the 6 400g tin cards or from one of the 19 85g tray cards.

Stage 4: You will receive replacement stock alongside your next order from us. This will be sent in cases of 6 only (for claims relating to the dog 400g tinned food Loyalty Card) or 19 only (for claims relating to the cat 85g tray Loyalty Card) or in the exact number you wish to claim in respect of the dry food Loyalty Card claims.

If at the end of the promotion, the number of completed tinned food Loyalty Cards you hold are not in batches of 6 or the number of completed 85g cat tray Loyalty Cards are not in batches of 19, Lily’s Kitchen will send you reimbursement food to the same value of the number of tins or trays you are due reimbursement for.

17.Claims for reimbursement are not transferrable and replacement products cannot be exchanged for cash.

18.The deadline for retailers to send any completed Loyalty Cards is 31/01/18. After this time, all completed Loyalty Cards will become void any ineligible for reimbursement.

19.In the event of unforeseen circumstances, the Promoter reserves the right to substitute the replacement of Lily’s Kitchen products for an alternative of equal or greater value.

20.No correspondence will be entered into.

LIMITATIONS OF USE OF THE LILY'S KITCHEN LOYALTY CARD

22.Lily’s Kitchen Loyalty Cards may not be sold, exchanged or used for any other purpose, except as specified in these Terms, without Lily’s Kitchen’s written permission.

23.We reserve the right to refuse to accept a completed Lily’s Kitchen Loyalty Card or to limit the use of the Lily’s Kitchen Loyalty Card in circumstances in which it deems the Loyalty Card to have been tampered with, duplicated, damaged or which otherwise is suspected to be affected by fraud, misconduct or unauthorised use. Lily’s Kitchen may take any action it may deem appropriate if it suspects fraud, misconduct or unauthorised use of the Lily’s Kitchen Loyalty Card.

LILY'S KITCHEN MAXIMUM LIABILITY AND EXCLUSION OF WARRANTIES

24.Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, our maximum liability to you in relation to these Terms and your acceptance of the Lily’s Kitchen Loyalty Card shall not exceed the reimbursement of all valid Lily’s Kitchen Loyalty Cards. Lily’s Kitchen shall not, in any case, be liable to you for matters which are beyond the reasonable control of Lily’s Kitchen.

25.We will endeavour to provide the services relating to the Lily’s Kitchen Loyalty Card using reasonable skill and care. All other warranties, representations, conditions and terms, whether express or implied, written or oral, are hereby expressly excluded to the fullest extent permitted by law.

26.Notwithstanding the above, nothing in these Terms shall affect your statutory rights.

27.We reserve the right to amend these Terms at any time or withdraw the Lily’s Kitchen Loyalty Card scheme subject to reasonable notice. Any such changes will be posted on www.lilyskitchen.co.uk.

28.This loyalty scheme is governed by the English Law and participants submit to the exclusive jurisdiction of the English courts.

Promoter: Lily’s Kitchen Limited, a limited company registered in England and Wales with company number 06409873 and with its registered office at PO BOX 59287, London, NW3 9JR.