Jobs
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Traffic and Studio Coordinator (part-time – 22.5 hours per week)
As a Studio and Traffic Coordinator you will sit within our Design team. Your role will require you to wear two hats! With one hat, you will ensure the studio runs efficiently and you will manage traffic coming through to the Designer’s and ensure they are briefed correctly. You will liaise with other departments to plan and resource work.
The other hat will require you to manage every aspect of our freelancers from recruiting them to ensuring they have everything they need to do the job to making sure the freelancers meet the tight deadlines to, and that they get paid and on time!
This is a part-time role - 22.5 hours (equivalent to 3 days) per week – and we are flexible as to how this is made up.
How will I make a difference?
Traffic hat:
- Collate all design requirements from all teams
- Allocate workflow tasks coming in and out of the Design team
- Work with Head of Creative to ensure all briefs are triaged and appropriate time is allocated and kept to per project
- Manage the design schedule on a daily basis and ensure Designers are following the schedule
- Present and communicate the design schedule to all relevant team members
- Ensure the right freelance is resourced for the project/brief at the right time
- Ensure campaigns are delivered on time and to budget
- Perform quality assurance checks to make sure work is on brand and to brief
- Manage the design changes daily – switch designers on and off jobs reacting to urgency of work
- Send out a weekly design schedule once it’s confirmed to all designers and teams
- Review and update the NPD critical path updating from meeting with NPD team
- Sourcing freelancers and book whilst also understanding what is right for Lily’s
- Negotiation of freelance fees
- Manage and ensure the smooth running of the freelance design desk
- Ensure that our freelancers have the correct tools to do their job from day one i.e. layout pads, mounting board
- Working with Product Development and Marketing teams in supporting the briefing in of projects to freelance designers
- Support on mock up samples for sign off and for supplier meetings
- Building knowledge of the look and feel for the Lily’s Kitchen digital, print, packaging designs
- Ensure freelancers complete timesheets on a weekly basis
- Make sure designers are following the schedule each day and on target
- Input job sheets to ensure a record is kept for cost of jobs
- Manage freelancer invoices and sign off through relevant management
- Help with printing / mounting and general prepping for meetings and sign offs
- Own and manage the Brand Bank
- Own and manage the Digital Asset Management
- Help with filing projects on the server
- Assist the marketing team with print quotes
- Ensure needs for customer meetings are met including leading the creation of physical mock ups
Studio hat:
What skills are we looking for?
- Educated to a degree; level or equivalent
- It goes without saying that you need to have a PFP (passion for pets)
- Unfaltering fire-fighting skills
- Sourcing and management of freelancers
- Lily’s Kitchen values will shine through in everything you do
- Exceptional project management and organisational skills to ensure the jobs are running to schedule and following up when required
- Strong communication skills to understand the brief of the work and translate that into what the designers can produce
- Previously experience of negotiating day rates with agencies and freelancers
- A natural at building strong relationships internally and externally
- You will be able to negotiate or influence when necessary whilst also taking the needs of the team
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels
- Experience managing external suppliers i.e. printers would be desirable
- Confident in dealing with a large team of designer and managing their work
- Its fast paced here at Lily’s Kitchen so you will need to have worked in a similar environment
- You will be comfortable with using Microsoft Office and in particular Excel (intermediate level)
- Fantastic planning and organisation skills to support the work schedule
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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National Account Executive
As a National Account Executive (NAE), you will report into a Senior National Account Manager and be key to the continued success and growth of Lily’s Kitchen.
You will have the management of our smaller accounts in Lily’s Kitchen and be the NAE that our accounts want to work with, by bringing value, fun and audacious thinking.
You will be part of a wider high performing team that creates audacious results and audacious behaviour they can say with pride that they are the ambassadors of our brand.
How will I make a difference?
- Serve as primary account contact for smaller national accounts
- Assist S/NAMs in managing retail relationships, hitting their budgets & executing their plans
- Develop & execute a spend savvy promotional plan for your customers working with the finance team to determine the return on investment of key activity and use commercial / category insight to influence future plans
- Provide customer EPOS analysis / insight to help analyse portfolio & build sustainable distribution (new line forms), sales & profitability of existing and NPD lines within the customer
- Serve as a passionate Lily’s Kitchen role model and advocate within your customers, and your key contacts within larger national accounts
- Work with Marketing team to activate a Below the Line brand strategy within accounts to complement customer strategy
- Working closely with category and marketing by being the eyes and ears of what’s going on in our retailers (both pet and other categories
- Clear objectives linked to our unit scorecard, and stretching personal development plan
- Help support us to achieve our aspiration of being an audacious and high performing team
What You Need to be Successful
- Proven successful track record in a sales focused role
- Experience with data analysis
- A proven relationship builder, you must have first class communication and listening skills
- You will feel comfortable in offering feedback and suggestions, at senior levels, about how we can drive our business
- Pawfect presentation skills, previous experience delivering training is a bonus
- An ability to embrace change in a fast growth & vibrant FMCG environment
- You will be an enthusiastic team player who is self-motivated, eager and flexible to deliver against objectives on time and hit targets
- High energy, adaptable, and with the ability to present solutions with passion
- An excel geek - Intermediate/Advanced Microsoft Office skills
- It goes without saying that you need to have a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- Tenacious, resilient, driven, with a “never give up” mind-set
- The ability to use your initiative – being a self-starter with a positive attitude and the desire to learn and grow
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable and had experience with sitting on that fast moving sleigh
- You are a natural planner and have organisational skills to rival Monica Geller
- Feel at ease in a creative and entrepreneurial environment
- Results get you excited and you will be driven to achieve them
- Lily’s Kitchen values will shine through in everything you do
- You will have a natural passion for Lily’s Kitchen brand, product and philosophy
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Receptionist / Office Co-ordinator (Part-time hours spread across the week)
As our Receptionist / Office Co-ordinator you will be front of house for the Lily’s Kitchen team, providing proactive administrative support and ensuring the smooth running of the office on a day-to-day basis all with a smile on your face. This is a busy and varied role; you make sure the team have the right tools to perform their roles - that means anything from ordering new computers to liaising with a range of service providers to having the cupboards fully stocked with that all-important coffee for Monday mornings. As a Office Co-ordinator you will interact daily with ever single person in the office including our lovely office dogs and you’ll be the ‘go-to’ person within the office. This is a part-time role (22.5 hours per week) ideally with hours spread over the week, however we are flexible on this.
How will I make a difference?
- Be a Lily’s Kitchen ambassador for the brand as the first point of contact, greeting visitors and providing them with our trademark Lily’s Kitchen warm welcome
- Manage the relationships with our key service providers
- Manage office Health & Safety with support from the Supply Chain Director- run quarterly fire drills, book fire marshal and first aider training for staff, arrange annual safety checks and assessments, manage our online training platform Citation
- Help to manage the budgets for IT and stationery through choosing cost effective solutions and monitoring spend
- Order IT equipment, telephone equipment, office supplies and maintain stock control
- Ensure office equipment is well maintained and that maintenance is arranged as appropriate
- Manage incoming and outgoing post and couriers
- Own and administrate the annual maintenance schedule
- Maintain organisation of the office space so it retains a tidy appearance at all times
- Assist with the organisational element of staff events and welfare initiatives
- Book and prepare meeting rooms and lunches
- Prepare monthly expense claims
- Maintain the company fixed asset register
- Ad-hoc support when needed to the EA
How will I be successful?
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow
- Energetic, friendly and fun - with a focus on getting things done
- Always on hand to lend a helping hand where needed
- Ability to work independently, use own initiative and manage time effectively with conflicting priorities
- Lily’s Kitchen values will shine through in everything you do
- Exceptional organisational skills and attention to detail
- You’ll have an endearingly affinity for Microsoft Office
- Clear and articulate written and oral communication skills
- Confident, professional and discreet
- A positive ‘can-do’ attitude
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets)
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh
- You’ll be better at communication than postman Pat with 12 phones and a carrier pigeon
- A first class planner and organisational skills to rival Monica Geller
- Possess a strong desire to learn and progress in their role
- Experience in an e-Commerce environment desirable
- Social media customer service experience desirable
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh
- You’ll have an endearingly geeky affinity for Microsoft Office, particularly Excel (intermediate level)
- You’ll be better at communication than postman Pat with 12 phones and a carrier pigeon
- A Puss-in-Boots-level planner and organisational skills to rival Monica Geller
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Trade Customer Care Executive
As our Trade Customer Care Executive you will report into our Customer Care Manager and work within the customer care team of 6. The core element of your role is to provide the best level of customer service to our Independent stocklists via telephone and email. You will do this by taking their orders, tracking and updating them on deliveries, offering advice on products and customer queries and handling any complaints they may have in a warm and professional manor. You will also work closely with internal teams at Lily’s Kitchen for example our Finance team.
How will I make a difference?
- Develop a strong customer relations with key trade customers
- Ensure our customer experience is the first class and reflective of the Lily’s Kitchen brand and vision
- A true ambassador for Lily’s Kitchen
- Driving sales via taking customer orders
- Selling in the promotions and NPD
- Communicating any feeback/ issues that arise on a day to day basis to the Trade Sales Manager
- Act on, and feedback customer insights to the relevant department for ongoing development and improvements
- Answer customer enquiries promptly and effectively
- Handle customer complaints and deal with efficiently
- Organise replacement orders, arrange collections etc
- Liaise with warehouse / supply chain team and couriers where necessary
- Support handling retail (direct customers) customer care queries when necessary, including manging and supporting the order and delivery process, through retail systems including Salesforce (Service Cloud and Commerce Cloud) CMS & NETSUITE
- Provide pet dietary and nutrition advice. Advise on pet health, food content and product information, Lily’s Kitchen products, features and benefits, promotions and promotional product
- Daily administrative duties within the customer care team
How will I be successful?
- Have a background in working within a customer service environment
- Be an expert when it comes to working in a customer facing role you will know what it takes to deliver first class customer service
- Have first class verbal communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels
- Top notch written communication and grammar skills. You know the difference between the brought and bought and your and you’re
- A European language is a plus
- Experience of and confident with handling difficult and demanding customers
- You’re known for your relationship building and be empathetic
- You love to collaborate on ideas and are always an active member in any team
- Superb time management skills – ability to meet deadlines and ensure daily tasks are completed
- Confidence and common sense, to access and utilise expert resources when making decisions
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow
- A collaborative worker who can work effectively as a member of a bigger team
- Ability to learn new systems and processes quickly and accurately
- Customer service and sales results focus
- Possess a strong desire to learn and progress in their role
- Experience in an e-Commerce environment desirable
- Social media customer service experience desirable
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh
- You’ll have an endearingly geeky affinity for Microsoft Office, particularly Excel (intermediate level)
- You’ll be better at communication than postman Pat with 12 phones and a carrier pigeon
- A Puss-in-Boots-level planner and organisational skills to rival Monica Geller
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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SNAM Amazon and eCommerce
As an out and out Amazon specialist, you will lead the fastest growth area of our business, Amazon and 3rd party eCommerce (such as Ocado and pet specialist eCommerce sites). Your role covers both here in the UK and across Europe.
How will I make a difference?
You will develop and deliver the acceleration of our eCommerce performance in the UK and across Europe. Your extensive expertise in driving commercial performance, merchandising, pricing and promotional strategy, performance marketing and using data to provide insight will give Lily’s Kitchen a huge competitive advantage and make for an unheard of rate of growth. You will work closely with the Sales Team, Marketing and our own in-house D2C eCommerce channel team.
You will:
- Own and deliver the P+L for Amazon and 3rd party eCommerce in the UK and Europe, exceeding revenue targets and meeting profitbality targets
- Manage and develop strong relationships with each of your customers, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute
- Seek out and deliver new eCommerce distribution opportunities, most notably Amazon Seller and FBA opportunities in Europe
- Commercial performance management is second nature to you. Promotional plans, performance marketing, CRM, data analysis, reporting, managing spend etc.
- Be responsible for accurately forecasting demand and investment for each of your customers
- Be highly au fait with data analysis and reporting, you will ensure that the correct KPIs are in place and are being tracked and reported
- Be responsible for developing and then implementing annual JBPs for your customers
- Where opportunities exist, you will work with the NPD team to develop new product offerings that are perfectly suited to the needs of your channel
- You will work closely with Supply Chain, Marketing and NPD to ensure that the business runs smoothly
- You will also work closely with our in-house D2C eCommerce channel, sharing learnings and experience, and aligning promotional plans to ensure that all channels succeed
- You will keep a close eye on the competition to ensure that Lily’s Kitchen is always competitive and at the cutting edge
How will I be successful?
- Proven leadership experience within a brand-led eCommerce trading environment
- Track record of leading an online business through a period of significant growth and the delivery of both revenue and profit targets
- You will have extensive experience of all aspects of the Amazon platform, as well as having worked with other marketplaces, Pure Plays and grocery.com customers in the past
- Experience of growing an international business, launching into new markets
- Project management (preferably in digital / ecommerce space) as well as Business planning and implementation experience
- Solid understanding of data analytics including Google Analytics
- You are a numbers person with strong attention to detail
- Strong ability to multitask in a high-pressure entrepreneurial, international environment
- Relevant brand marketing and performane marketing experience
- Proven history managing great relationships with customers
- Track record of delivery in cross functional teams (Marketing, Supply Chain, R&D)
- Strong interpersonal skills, with the ability to deliver through relationships at all levels
- An appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
- And it goes without saying, you should have a real passion for pets!
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Ecommerce Manager
Ecommerce is a strategically important channel for us; one that we are looking to transform into an international direct to consumer and direct to trade business that grows to 50% of our revenue contribution in the coming 4 years.
Your role at Lily's Kitchen:
We are looking to recruit a permanent eCommerce Trading Manager, who will be responsible for implementing the online commercial plan. You will work together with the eCommerce Director to develop the multichannel customer acquisition and retention strategies, and then implement the strategy to help grow our customer base and drive additional value from our existing loyal customers.
You will have an entrepreneurial spirit that can spot and monetise opportunity. You will have skills in trading online and digital marketing that can help this important channel optimize the on-site customer experience that increases online conversion. As the eCommerce Trading Manager, you will be responsible for the associated analysis of your area of the online business, including tracking key website KPI’s; building price and promotional plans; paying attention to operational costs and the overall profitability of the channel; and keeping track of channel spend vs. budget, escalating results when and where needed.
This is a new role in our eCommerce team and a chance for you to be part of a passionate, dynamic team, in a business that is growing fast.
You will need to be a keen collaborator that can manage relationships with other internal stakeholders to ensure brand marketing and online retail are fully aligned making the most of all media spent to gain scale and that your commercial plans ladder to our logistics and distribution capabilities.
Lastly, you will have the technical experience to operate and manage the day-to-day running of the website and technology underpinning the site operation. You will have experience of working with ecommerce trading and marketing platforms. You will have a deep understanding of how these are optimised for best practice and performance and be able to recommend either optimization recommendations or new suppliers to help with the growth of the business.
How will I make a difference?
You will:
- Help the eCommerce Director to turn the eCommerce strategy into an effective commercial plan that trades the online business for growth and profit
- Develop the online customer retention programme – to increase customer retention, loyalty and drive lifetime value
- Plan and implement a robust onsite merchandising programme including promotional activity to deliver improvements in Key Performance Indicators
- Help manage and define the development roadmap with Astound Commerce (Commerce Cloud SI)
- Constantly review the performance of Lily’s Kitchen eStore and work with the eCommerce Director to take necessary actions for improvement to drive conversion rates, average order value, increasing visitors & other KPIs
- Manage website promotions for value and brief team on monthly activity by channel
- Support the eCommerce Director with strategic planning, ad-hoc projects & reporting
- Maintain & Submit the Monthly Demand Forecast while escalating anaomolies when needed
- Report on Daily Revenue / Trade Spend for the channel
- Manage day to day traffic and agency relationships including Performance Media, Affiliates and emails
- Devise and implement a marketing strategy devised with the eCommerce Director ; contribute to strategic marketing conversations and escalate performance anomalies / changes in KPIs when necessary
- Manage email marketing campaigns, create assets and develop rapid prototype emails, landing pages to complex customer demands using a variety of programming languages and tools
- Collaborate with eCommerce Director and the Content Manager to creatively and strategically bring to life cross-channel customer journeys/customer experience through cutting-edge approaches to digital presentation, leveraging a deep understanding of digital user experience
- Use email strategy to deliver an optimised and growing customer life time value and have responsibility for all associated KPIs and deliver thorough and detailed reports to plot the success and learnings of the channel
- Look to continuously innovate our email world to test new ways to seek a deeper closeness between the brand and our customers who we develop relationships via the data we collect and hold on them
How will I be successful?
You will have:
- A passion for pets
- A strong background with proven trading / commercial experience with ecommerce, contributing to commercial plans and delivering strong trading results
- Sound understanding of ecommerce platforms, technologies with an eye on current and future trends – Demandware experience is especially important
- Demonstrable ability to use site analytics to influence content and customer journeys onsite
- Understanding in managing or developing digital marketing campaigns across Paid Search, Paid Social, SEO, Affiliates, Email, Social & Display
- Experience within fast moving consumer goods e-retailing where customers’ needs are at the heart of everything you do
- A commercial thinker who can operate within a multi-channel retail environment
- Lily’s Kitchen values will shine through in everything you do
- Its fast paced here at Lily’s Kitchen so you will need to have worked in a similar environment
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, your team others at all levels
- A solid background in a dedicated email design/ marketing role
- Expert in the technical elements of email marketing
- A love of Data and be highly analytic
- Be passionate about insights and how to harness them for conversion
- A commercial head on your shoulders and driven by success
- A technical understanding of how enterprise systems work and how to best use them
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk