Jobs
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Demand Planner
You will be part of the Supply Chain team and lead the Demand Planning process. You will have ownership of the Demand Plan template and work collaboratively with internal and external stakeholders to deliver accurate business forecasts.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your role at Lily’s Kitchen:
You will be part of the Supply Chain team and lead the Demand Planning process. You will have ownership of the Demand Plan template and work collaboratively with internal and external stakeholders to deliver accurate business forecasts.
How will I make a difference?
You will:
- Lead and own the Demand Planning process.
- Manage SKU and Customer level forecast for the entire Lily’s Kitchen portfolio.
- Work collaboratively with the UK and International Sales teams to deliver accurate business forecasts.
- Support the Sales team with scheduled monthly meetings, constructively challenge forecast assumptions and gain consensus to deliver a total business forecast.
- Lead key business meetings including Demand and Account Review meetings.
- Be a key influencer and participant in the Lily’s Kitchen monthly S&OP process.
- Work closely with other business functions including NPD, Marketing and Finance to ensure effective planning of new launches, key events and activities.
- Agree collaborative forecast with our key retailers/customers for promotions and events.
- Regularly review, create and report on KPIs to monitor forecast accuracy and bias.
- Continuously seek to improve the demand planning process and implement best practice to improve forecast accuracy and current processes.
- Work closely with Purchasing and support the supply planning process to ensure accurate stock and service levels (OTIF) are maintained.
- Support Commercial Finance as part of the business cash up process.
- Take into consideration our social and environmental goals within every aspect of the role
How will I contribute?
You will have:
- Minimum of 3 years experience in a demand planning role within the FMCG industry.
- Proficient in Advanced Excel and able to use functions such as Pivot Tables, Vlookups, Power Pivots e.t.c
- Comfortable working with large sets of data and have the ability to interpret data to deliver clear and concise messaging.
- Excellent attention to detail and strong commercial acumen.
- Excellent stakeholder management, and the ability to collaborate and build strong interpersonal relationships.
- Able to prepare and deliver presentations to multiple stakeholders at all levels.
- Comfortable communicating with internal and external customers.
- Comfortable working in a fast paced environment and adept at adjusting to the demands of a fast-growing business.
- Continuous improvement focus with a desire to improve current processes and implement best practices.
- ERP Experience.
- And it goes without saying, you should have a real passion for pets
Our Perks
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexi-time, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more ...
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Digital Project Manager
As Digital Project Manager you will work closely between both the Marketing and eCommerce teams, creating and defining campaigns and product launches for our digital channels to drive awareness, engagement, conversion and retention.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your place at the Lily’s Kitchen Table:
Lily’s Kitchen is enjoying fantastic double digit growth throughout all our digital channels – Direct to Consumer and eCommerce. This is a really exciting time to join and be part of a team that is really making a difference and within a role that supports the fast growing digital landscape.
You will have the opportunity to work for a fantastic challenger brand with a real purpose and desire to change the way our four-legged family friends are fed through the provision of “Proper Food for Pets”.
As Digital Project Manager you will work closely between both the Marketing and eCommerce teams, creating and defining campaigns and product launches for our digital channels to drive awareness, engagement, conversion and retention. Developing the digital Planning and Concepts, ensuring alignment from a total Brand and Communication perspective, approving monthly comms concepts with the marketing team, then enabling the ecommerce team to roll these out across their channels.
This is a fun and fast-paced role where no two days will be the same…read on to see what you would be getting your paws dirty with.
How will I make a difference?
You will:
- Manage multiple digital projects to support both the eComms and the brand team
- Support the delivery of the marketing objectives of driving conversion through emotional connection
- Develop a quarterly content calendar to align with overall brand/marketing plan to be executed across all digital channels including Direct to Consumer, Amazon and other eComms partners when appropriate
- Deliver monthly analytics reporting to brand, including recommendations for optimisation and to increase brand love
- Work with our in house design studio to lead the briefing, creative ideation and execution for new campaigns, product launches, and brand equity moments achieving high customer engagement, and conversion, through innovative digital activations
- Recommend customer experience journeys and work alongside ecommerce to deliver creation of new pages and functionalities to develop highly engaging, experiences to enhance the customer journey through our digital channels
- Contribute to the day-to-day running of all onsite content to ensure they align with brand marketing initiatives
- Establish effective working relationships with internal partners across the digital, creative, marketing and technology teams to efficiently deliver an enriched customer experience across all digital touchpoints
- Liaise with eComms and our shopper marketing manager to identify new opportunities for content enhancements – both for the customer and team productivity – ensuring they are captured within the roadmap to allow for significant advances in content presentation and efficient in resourcing content creation
- Proactively use data to drive decisions to optimise future content placements, briefs and work reactively to ensure continued high performance
- Constantly seek to improve team and stakeholder processes to drive efficiency and ensure all go live deadlines are met
- Be an ambassador for our social and environmental credentials – seeking opportunities to drive our ‘proper goodness’ content to consumers about our hard work in this area and working with like-minded partners/suppliers
- Ensure any marketing is aligned with our Ethical Marketing policy
How will I contribute to the team?
- You are a passionate brand builder with brand and/or agency experience, and a digital specialisation, who is passionate in making great things happen
- 5+ years experience in digital marketing (a qualification in digital marketing would be a plus)
- Experience working with creative, marketing and Ecommerce teams
- Experience with CMS platforms a plus
- An ability to balance strategic vision and execution to drive results
- You can influence and build relationships with a wide variety of stakeholders
- You are a doer, taking pride in making great things happen
- Partner with brands to establish and update owned and operated digital community (e.g. website, social, YouTube, etc)
- Comfortable working in a fast-paced, continually adapting environment with multiple moving projects and targets
- Thinks both highly creatively and commercially with an innovative flare
- Highly organised, with attention to detail and strong project management skills
- Have an immense PFP (passion for pets)
Our Perks
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexi-time, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more ...
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Customer Logistics & Transport Manager
You will lead, manage and co-ordinate transportation, logistics and customer supply in line with budget, KPIs and continued business growth.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your role at Lily’s Kitchen:
You will lead, manage and co-ordinate transportation, logistics and customer supply in line with budget, KPIs and continued business growth.
Lead, support and develop a team of 6 and manage the relationship with customer supply chain teams.
How will I make a difference?
Transportation & Logistics
- Planning, co-ordinating and managing the transportation of goods in a timely, accurate and cost-effective manner to meet and exceed customer expectations.
- Responsible for managing Inbound and Outbound transportation budget.
- Carry our regular review of transportation pricing, identify cost saving opportunities and ensure fit for future growth.
- Work effectively with Commercial team colleagues to develop their supply chain and logistics knowledge.
- Negotiate competitive rates with third party carriers, couriers and haulage companies ensuring deliveries are made within agreed terms and KPIs are met.
- Ensure carrier compliance with company and customer policies and procedures for the transit and delivery of pet food products.
- Develop risk management plans to ensure continuity of supply in emergency scenarios.
- Ensure all logistics and distribution activities adhere with environmental legislation and develop strategies with 3rd party carriers to help Lily’s Kitchen tread lightly on the environment in line with our B-Corp goals.
- Work to our social and environmental goals and Environmental policy within every aspect of the role be that a focus on reduced carbon impact and greenhouse gas emissions, reduced truck movements (load fills, case & pallet optimisation, remove empty miles) , look for low emission routes, a move towards renewable energy and clear objectives with suppliers.
- Transparency on our ethical policies and procedures with stakeholders.
Customer Focus
- Drive improvements in customer service levels (OTIF) by effectively leading the Customer Supply team.
- Manage relationship with our customers’ Supply Chain teams.
- Liaise with supply chain colleagues to manage stock levels returning non-conforming produce to suppliers wherever possible.
- Manage, support and mentor the Customer Supply team (x 5). Set clear commercial and personal objectives, supporting excellent performance that delivers supply chain business targets.
- Help co-design development and growth opportunities within the role.
- Guide, motivate and encourage your direct reports, with regular constructive feedback and progress check ins, yet encouraging an autonomous way of working
- Be aware of and ensure the health and wellbeing of direct reports and team members, conscious of behaviours, signals for help, supporting and encouraging welfare and enabling a positive work environment.
How will I contribute to the team?
You will have;
- Senior level, strong FMCG Supply Chain experience, preferably in a customer facing role.
- Excellent understanding of transportation, distribution and logistics with a minimum of 5 years experience in such an environment.
- Prior experience of managing third party providers.
- Line Management experience and the ability to demonstrate social responsibility and emotional intelligence to help support and encourage direct reports, in addition to clarity around objective setting and commercial success measures.
- Excellent stakeholder management, and the ability to collaborate and build strong interpersonal relationships with internal and external partners.
- Strong commercial acumen and negotiation skills.
- Excellent attention to detail.
- Strong analytical skills.
- Proficient in Advanced Excel and able to use functions such as Pivot Tables, Vlookups, Power Pivots etc.
- Comfortable working in a fast paced environment and adept at adjusting to the demands of a fast-growing business.
- And it goes without saying, you should have a real passion for pets.
Our Perks
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexi-time, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more ...
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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International Senior Brand Manager
As an International Senior Brand Manager you have the opportunity to work for a fantastic challenger brand with a real purpose and desire to change the way our four-legged family friends are fed through the provision of “Proper Food for Pets”.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your place at the Lily’s Kitchen Table:
Lily’s Kitchen is enjoying double digit growth and is expanding its international footprint rapidly, this is a really exciting time to join and be part of a team that is really making a difference.
As an International Senior Brand Manager you have the opportunity to work for a fantastic challenger brand with a real purpose and desire to change the way our four-legged family friends are fed through the provision of “Proper Food for Pets”.
You will need to have your passport ready as this role will involve some International travel across your own selected markets. You will work closely and support the International Sales Team launching and supporting Lily’s Kitchen in multiple markets.
This is a fun and fast-paced role where no two days will be the same…read on to see what you would be getting your paws dirty with.
How will I make a difference?
You will:
- Develop International marketing strategy with International Head of Sales and Marketing Director
- Adapt our core communications from GB to make it relevant for our International markets and collaborate with the International Sales Team, Marketing and Design teams
- Implement and own international toolkits to create Point of Sale that will be executed in local markets
- Research and identify key opportunities for showcasing our brand and products in local markets across Europe and Asia at tradeshows and consumer events
- Supporting our International Sales Team with logistics and execution at local trade fairs across Europe and Asia
- Work closely with the PR and Social Media Manager, be accountable for PR Agency relationship in market (Italy, Germany and France) and in market social media pages including briefing and management of activity and plans
- Continuously researching international competitors and sharing with the team
- Identify international direct to consumer opportunities and develop proposals to the Leadership Team
- Manage the International budget for consumer and shopper marketing
- Continuously measure and evaluate international marketing activity
- Manage translations agencies
- A key player in the annual planning for selected owned markets
- Manage, support and mentor the International Marketing Executive, helping co-design development and growth opportunities within the role
- Be aware of and ensure the health and wellbeing of direct reports and team members, conscious of behaviours, signals for help, supporting and encouraging welfare and enabling a positive work environment.
- •Take into consideration our social and environmental goals within every aspect of the role be that charitable support within our international market, focus on recyclability and packaging and carbon impact with international travel
How will I be successful?
- A strong marketing background developing and executing insight and data driven marketing plans
- Deep understanding of brands (ideally premium)
- A background dealing with international markets within a Marketing specific role
- Strong appreciation of the relationship between sales and marketing and the need for their work to drive sales performance
- Consumer and/or trade marketing experience ideally internationally
- European second language would be advantageous
- A commercial head with data analysis and interpretation skills
- Strong ability to manage key relationships in a fast paced and complex working environment
- Working with third party partners and channels and the associated challenges
- Ability to develop audacious marketing ideas and the ability to see them through to delivery and improve upon them
- Able to work independently when needed and with a team of passionate individuals
- Demonstrate social responsibility and emotional intelligence to help support and encourage direct reports
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- You’ll need to be comfortable working at pace
- You’ll have an affinity for Microsoft Office, particularly Excel (intermediate level)
- Good at communication
- A natural planner and organisational skills
- You’ll be well practiced at using your initiative, have a can-do attitude and will be keen to learn and grow.
Our Perks
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexi-time, working from home, part-time working, flexible support
- Save for the Future: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more ...
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Warehouse Manager
You will be responsible for daily operations at our 3PL warehouse providers (UK & Germany), and oversee stock related processes. You will also have responsibility for ensuring our Inbound and Outbound processes are fit for purpose and future business growth.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your role at Lily’s Kitchen:
You will be responsible for daily operations at our 3PL warehouse providers (UK & Germany), and oversee stock related processes. You will also have responsibility for ensuring our Inbound and Outbound processes are fit for purpose and future business growth.
How will I make a difference?
You will:
- Coordinate daily operations at our two 3PL warehouses in the UK and Germany.
- Be the key liaison between our 3PL warehouses and the Lily’s Kitchen team.
- Be responsible for stock control at both sites and ensure alignment between Netsuite (ERP) and Warehouse Management System (WMS).
- Work closely with our warehouse Account Managers to develop processes and improve service delivery to our customers.
- Ensure 3PL processes are suitable and adequately prepared for movement of goods in a post Brexit business environment.
- Manage inbound, outbound and stock returns
- Coordinate regular Stock Takes and ensure stock variances are reported, monitored and investigated.
- Implement and develop current warehousing KPIs to ensure customer service levels are being met.
- Ensure suppliers’ compliance with warehouse inbound processes.
- Support the Finance team on stock related queries.
- Ensure all warehousing activities adhere with environmental legislation and develop strategies with 3rd party providers to help Lily’s Kitchen tread lightly on the environment in line with our B-Corp goals.
- Work to our social and environmental goals and Environmental policy within every aspect of the role be that a focus on reduced carbon impact and greenhouse gas emissions, waste reduction (recycling and reduction of plastic waste), case & pallet optimisation, recyclable packaging, a move towards renewable energy and clear objectives with third parties.
- Transparency on our ethical policies and procedures with stakeholders.
How will I contribute?
You will have;
- Minimum of 3 years experience at a senior level in a a similar role preferably within the FMCG industry.
- Experience of managing warehousing operations.
- Proficient in Advanced Excel and able to use functions such as Pivot Tables, Vlookups, Power Pivots e.t.c
- ERP and WMS Experience.
- Inventory Control experience is desirable.
- Comfortable working with large sets of data and an excellent troubleshooter.
- Excellent stakeholder management, and the ability to collaborate and build strong interpersonal relationships.
- Excellent attention to detail.
- Continuous improvement focus with a desire to improve current processes and implement best practices.
- Comfortable working in a fast paced environment and adept at adjusting to the demands of a fast-growing business.
- And it goes without saying, you should have a real passion for pets
Our Perks
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexi-time, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more ...
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk