Jobs

Traffic and Studio Coordinator (part-time – 22.5 hours per week)
As a Studio and Traffic Coordinator you will sit within our Design team. Your role will require you to wear two hats! With one hat, you will ensure the studio runs efficiently and you will manage traffic coming through to the Designer’s and ensure they are briefed correctly. You will liaise with other departments to plan and resource work.

The other hat will require you to manage every aspect of our freelancers from recruiting them to ensuring they have everything they need to do the job to making sure the freelancers meet the tight deadlines to, and that they get paid and on time!

This is a part-time role - 22.5 hours (equivalent to 3 days) per week – and we are flexible as to how this is made up.
How will I make a difference?

Traffic hat:
- Collate all design requirements from all teams
- Allocate workflow tasks coming in and out of the Design team
- Work with Head of Creative to ensure all briefs are triaged and appropriate time is allocated and kept to per project
- Manage the design schedule on a daily basis and ensure Designers are following the schedule
- Present and communicate the design schedule to all relevant team members
- Ensure the right freelance is resourced for the project/brief at the right time
- Ensure campaigns are delivered on time and to budget
- Perform quality assurance checks to make sure work is on brand and to brief
- Manage the design changes daily – switch designers on and off jobs reacting to urgency of work
- Send out a weekly design schedule once it’s confirmed to all designers and teams
- Review and update the NPD critical path updating from meeting with NPD team
- Sourcing freelancers and book whilst also understanding what is right for Lily’s
- Negotiation of freelance fees
- Manage and ensure the smooth running of the freelance design desk
- Ensure that our freelancers have the correct tools to do their job from day one i.e. layout pads, mounting board
- Working with Product Development and Marketing teams in supporting the briefing in of projects to freelance designers
- Support on mock up samples for sign off and for supplier meetings
- Building knowledge of the look and feel for the Lily’s Kitchen digital, print, packaging designs
- Ensure freelancers complete timesheets on a weekly basis
- Make sure designers are following the schedule each day and on target
- Input job sheets to ensure a record is kept for cost of jobs
- Manage freelancer invoices and sign off through relevant management
- Help with printing / mounting and general prepping for meetings and sign offs
- Own and manage the Brand Bank
- Own and manage the Digital Asset Management
- Help with filing projects on the server
- Assist the marketing team with print quotes
- Ensure needs for customer meetings are met including leading the creation of physical mock ups
What skills are we looking for?
- Educated to a degree; level or equivalent
- It goes without saying that you need to have a PFP (passion for pets)
- Unfaltering fire-fighting skills
- Sourcing and management of freelancers
- Lily’s Kitchen values will shine through in everything you do
- Exceptional project management and organisational skills to ensure the jobs are running to schedule and following up when required
- Strong communication skills to understand the brief of the work and translate that into what the designers can produce
- Previously experience of negotiating day rates with agencies and freelancers
- A natural at building strong relationships internally and externally
- You will be able to negotiate or influence when necessary whilst also taking the needs of the team
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels
- Experience managing external suppliers i.e. printers would be desirable
- Confident in dealing with a large team of designer and managing their work
- Its fast paced here at Lily’s Kitchen so you will need to have worked in a similar environment
- You will be comfortable with using Microsoft Office and in particular Excel (intermediate level)
- Fantastic planning and organisation skills to support the work schedule
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow
Join the family

To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
Product Developer You will be part of the NPD team reporting directly into the Head of Product Development. Working with the guidance of senior team members, you will be responsible for managing the NPD process end to end for a number of specific product categories, on time and on budget.
Your role at Lily's Kitchen:

How will I make a difference?

You will:
- Manage the critical path for each initiative and in collaboration with internal and external stakeholders, deliver the NPD programme for a number of specific product categories on time and on budget
- Negotiate with Suppliers to achieve required target cost price to deliver required margin
- Working with Sales, Marketing and Finance to calculate Cost of Goods
- Develop and maintain effective working relationships with external suppliers to maintain Lily’s Kitchen’s position at the forefront of innovation
- Establish, develop and maintain effective working relationships with the design, technical, commercial, sales, marketing and CRM teams
- Communicate effectively with internal stakeholders to ensure products are brought to market efficiently and speed to market is optimised. Specifically to ensure the NPD programme and changes to it are clearly communicated, bringing issues to the attention of line manager swiftly, and everyone involved is kept up to date at all times
- Manage the NPD process end to end ensuring all new product and packaging concepts are available for review by the senior team in a timely manner. Specifically to collaborate with the design, technical and purchasing teams to ensure samples are available and costings fully prepared
- Undertake regular reviews (benchmarking) of the market maintaining accurate records of the ranges, pricing structure, messaging used by the competitor set
- Keep abreast of the market bringing new product launches to the attention of the team in a timely manner
- Keep abreast of developments in sustainable packaging materials to ensure Lily’s Kitchen has access to the latest materials in a timely manner
How will I be successful?

You will have:
- Relevant degree with a minimum of 2 years’ experience in FMCG product development
- Experience in managing an entire project end to end including art work process and managing packaging suppliers
- It goes without saying that you need to have a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- Its fast paced here at Lily’s Kitchen so you will need to have worked in a similar environment
- You will be comfortable with using Microsoft Office and in particular Excel (intermediate level)
- Ability and confidence to price negotiate
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels
- Fantastic planning and organisation skills to support the work schedule
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow
- Confident in a creative environment
- Strong Relationship Management skills, and excellent interpersonal skills
- Ability to manage the bigger picture whilst holding and attending to the detail
- Results driven
- Passion for Lily’s Kitchen brand, product and philosophy
- Positive ‘can do’ attitude
- Thorough working knowledge of Microsoft Word, Excel, Power point/Keynote
- Expertise in working with PLM systems
Join the family

To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
International Key Account Manager (German/French Speaker)
You will be responsible for driving our performance in key European markets and customers, and for identifying and securing new customers for us to work with.
How will I make a difference:

Your experience in Sales and Account Management, especially in International Sales will be invaluable as you nurture and grow existing relationships to drive our business performance and as you assess the market to identify new growth opportunities. Equally adept at trading and at brand building, you will be instrumental in bringing proper food to cats and dogs across Europe.

You will:
- Own and deliver the P+L for selected countries and customers, exceeding revenue targets and meeting profitbality targets
Logistics and Distribution Executive
Key to our Logistics and Distributor Executive role is leading, managing and co-ordinating the Lily’s Kitchen logistics, warehousing, finished goods stock control and transportation activities through our 3 party strategic partners, driving continuous improvement, productivity and performance in line with budget, KPI’s and the continued growth of the business.

Equally important is managing the relationship with Lily’s Kitchen co-manufacturer ensuring the finished goods supply chain is consistently managed and maintained to provide in specification produce at optimum cost and stock levels for the benefit of the business.
How will I make a difference?

You will:
- Responsible for planning, co-ordinating and managing the transportation and storage of goods in a timely, accurate and cost-effective manner to meet and exceed customer expectations.
- Analyse data to monitor performance and plan improvements and demand, allocating and managing staff where appropriate and resources according to changing needs.
- Work effectively with Commercial team colleagues to develop their supply chain and logistics knowledge, enabling improved commercial strategies to be developed and customer expectations to be managed effective.
- Negotiate competitive rates with third party carriers, couriers and haulage companies ensuring deliveries are made within agreed terms.
- Ensure carrier compliance with company and customer policies and procedures for the transit and delivery of pet food products.
- Develop risk management plans to ensure continuity of supply in emergency scenarios.
- Ensure all logistics, warehouse and distribution activities adhere with environmental legislation and comply with all health and safety requirements and regulations including those specifically relating to driver duties.
- Safeguard warehouse operations through 3rd parties and contents by establishing and monitoring security procedures and protocols.
- Monitor, plan for, identify and negotiate the availability and provision of additional storage facilities to meet both short- and long-term production volumes.
- Collaborate with other departments to integrate logistics with business systems and processes.
- Build excellent working relationships with Lily’s Kitchen supplier ensuring quality and continuity of supply.
- Liaise with supply chain colleagues to manage stock levels, sourcing alternative supplies/varieties where necessary and returning non-conforming produce to suppliers wherever possible.
How will I be successful?
- With strong FMCG Supply Chain experience - across service and logistics, you will have a solid understanding of supply chains, and a desire to consistently drive improvements in results!
- Prior experience in Logistics with third party providers demonstrating fantastic planning and analysis skills combined with great logistics knowledge.
- Excellent stakeholder management, and the ability to collaborate and build strong interpersonal relationships with internal and external partners.
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets).
- Lily’s Kitchen values will shine through in everything you do.
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh.
- You’ll be a super strong communicator.
- You’ll have an endearingly geeky affinity for Microsoft Office, particularly Excel (intermediate level) or You’ll have an endearingly affinity for Microsoft Office and all it quirks (dependent on role).
- You’ll be better at communication than postman Pat with 12 phones and a carrier pigeon.
- You will have planning and organisational skills to rival Monica Geller.
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow.
Join the family

To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
Shopper Marketing Manager
As our Shopper Marketing Manager, you will be part of the Marketing team, report into the Marketing Director and have a Shopper Marketing Executive reporting into you. You will be responsible for creating, executing and evaluating audacious and engaging customer marketing ideas that succeed in driving business performance and customer engagement in the Lily’s Kitchen brand. Your work will cover both the UK, Europe and any other international markets that are the subject of future distribution.
Your number one priority will be managing the customer marketing JBP’s for your customers from start to finish, including ideation and sell-in, through to making your ideas come to life and evaluating the impact. Your retail customers will be both big and small and could include physical POS as well as digital assets, so you’ll need to be comfortable adapting your ideas to live in different environments as well as different countries.

As a key member of the Marketing team you will have close working relationship with Sales, you’ll be pivotal in helping meet revenue targets and bringing new customers into our brand, using your expertise to drive shopper conversion at the point of purchase.
How will I make a difference?

You will:
- Support the sales team in developing annual activation plans per customer that help deliver revenue targets set out in the Joint Business Planning process. We’re not only looking for the basics here, we want audacious activations that challenge the norm in pet food and lead the way in store
- Support the International sales team in the development of activities for selected priority retailers and in the development and execution of common toolkits that maximise efficient communication and conversion
- Understand the impact of the retail environment on the shopper's behaviour (shelf layout, assortment, promotion, etc.) & making recommendations on how Lily’s can use this
- Create and communicate shopper marketing strategy and plans for Lily’s trademark and products
- Work closely with Sales team and the Category Consultant to understand what commercial opportunities exist within retailers
- Working closely with the Marketing Director and Head of Design you will be responsible for the look and feel of Lily’s Kitchen at the point of purchase, maximising our impact and performance in-store
- Identify and present bespoke retailer opportunities to help drive shopper conversion, grow our brand sales and in turn improve their category performance
- Collaborate with our brand team to bring overarching campaigns to life in a relevant and memorable way for shoppers across different retail environments e.g. Grocery, Online, Independent Pet Shops and Vet Clinics
- Lead the activation process from creating briefs for designers in our in-house design team to delivering all projects in store on time and on budget
- Present your activation ideas confidently to influence internal and external stakeholders
- Support our sustainability and B Corp values by ensuring we tread lightly on the planet when looking at audacious activations - we care about the earth
- Set KPIs for campaigns and evaluate the effectiveness against these targets
- Effectively prioritise activities to ensure investment is used in the best way to delight our customers and grow revenue
- Lead, manage and coach one direct report helping them to develop and grow at Lily’s Kitchen
- Manage the customer marketing budget to come in on plan
- Support the marketing team as a consult on all trade PR communication
- Create stockist marketing communications and selling tools
- Work with the brand team to bring our brand plans and shopper marketing activity to life at trade shows
How will I be successful?
- Proven record of driving sales using activation ideas across different retail environments
- Experience working within FMCG with Customer Marketing experience, particularly in grocery
- Adept at using data to analyse the impact of your activation plans
- Be comfortable turning insights into marketing opportunities at the point of purchase
- Previous experience managing agencies and projects to land on time and within budget.
- A creative, audacious problem solver, who can inspire stakeholders to want to implement your activation plans
- Build honest and genuine relationships quickly with internal and external stakeholders
- Ability to think strategically, taking complex issues and addressing them step by step, taking a lateral approach where needed to overcome gaps in the data
- A curious mind, eager to find out more about the customer and the business that will help to unlock improved performance
- A completer-finisher who will not only develop the strategy and the solution but will also see it through to flawless execution and then measurement and evaluation
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh
- You’ll have an endearingly geeky affinity for Microsoft Office, particularly Excel
- You’ll be a strong and clear communicator
- Strong planning and organisational skills
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow at Lily’s Kitchen
- You will be a B Corp advocate and understand the impact your role has on people, pets and the planet
Join the family

To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
Trade Customer Care Executive
As our Trade Customer Care Executive you will report into our Customer Care Manager and work within the customer care team of 6. The core element of your role is to provide the best level of customer service to our Independent stocklists via telephone and email. You will do this by taking their orders, tracking and updating them on deliveries, offering advice on products and customer queries and handling any complaints they may have in a warm and professional manor. You will also work closely with internal teams at Lily’s Kitchen for example our Finance team.
How will I make a difference?
- Develop a strong customer relations with key trade customers
- Ensure our customer experience is the first class and reflective of the Lily’s Kitchen brand and vision
- A true ambassador for Lily’s Kitchen
- Driving sales via taking customer orders
- Selling in the promotions and NPD
- Communicating any feeback/ issues that arise on a day to day basis to the Trade Sales Manager
- Act on, and feedback customer insights to the relevant department for ongoing development and improvements
- Answer customer enquiries promptly and effectively
- Handle customer complaints and deal with efficiently
- Organise replacement orders, arrange collections etc
- Liaise with warehouse / supply chain team and couriers where necessary
- Support handling retail (direct customers) customer care queries when necessary, including manging and supporting the order and delivery process, through retail systems including Salesforce (Service Cloud and Commerce Cloud) CMS & NETSUITE
- Provide pet dietary and nutrition advice. Advise on pet health, food content and product information, Lily’s Kitchen products, features and benefits, promotions and promotional product
- Daily administrative duties within the customer care team
How will I be successful?
- Have a background in working within a customer service environment
- Be an expert when it comes to working in a customer facing role you will know what it takes to deliver first class customer service
- Have first class verbal communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels
- Top notch written communication and grammar skills. You know the difference between the brought and bought and your and you’re
- A European language is a plus
- Experience of and confident with handling difficult and demanding customers
- You’re known for your relationship building and be empathetic
- You love to collaborate on ideas and are always an active member in any team
- Superb time management skills – ability to meet deadlines and ensure daily tasks are completed
- Confidence and common sense, to access and utilise expert resources when making decisions
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow
- A collaborative worker who can work effectively as a member of a bigger team
- Ability to learn new systems and processes quickly and accurately
- Customer service and sales results focus
- Possess a strong desire to learn and progress in their role
- Experience in an e-Commerce environment desirable
- Social media customer service experience desirable
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets)
- Lily’s Kitchen values will shine through in everything you do
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh
- You’ll have an endearingly geeky affinity for Microsoft Office, particularly Excel (intermediate level)
- You’ll be better at communication than postman Pat with 12 phones and a carrier pigeon
- A Puss-in-Boots-level planner and organisational skills to rival Monica Geller
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow
Join the family

To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk

Jobs

How will I make a difference?

What skills are we looking for?

Join the family

Your role at Lily's Kitchen:

How will I make a difference?

How will I be successful?

Join the family

How will I make a difference:

How will I be successful?

Join the family

How will I make a difference?

How will I be successful?

Join the family

How will I make a difference?

How will I be successful?

Join the family

How will I make a difference?

How will I be successful?

Join the family