Jobs
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International Brand Manager
The International Brand Manager will play a fundamental role in supporting the global expansion of Lily’s Kitchen at an exciting growth period for the brand.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We are committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. Our office is across one floor (1st floor) with a lift for accessibility.
In your application, please feel free to note which pronouns you use.
Your place at the Lily’s Kitchen Table:
The International Brand Manager will play a fundamental role in supporting the global expansion of Lily’s Kitchen at an exciting growth period for the brand. Reporting into the Senior International Brand Manager and working closely with the International Sales Team, you will lead international marketing efforts in a selection of markets including but not limited to Germany, the Netherlands, Scandinavia and the Balkans.
You thrive in a fast-paced environment and can work independently across multiple projects at a time, crucial as we take marketing activity abroad to the next level.
Managing both customer and consumer marketing initiatives, you will bring new ideas to the table to help further performance on ecommerce platforms, as well as optimize local social media and PR activity. We are looking for an individual that is digitally savvy, but also in tune with current and future trends on a global and local level. In addition to the above, the role demands strong attention to detail to ensure brand guidelines are adhered to, and global communication remains consistent and controlled.
How will I make a difference?
You will:
- Lead the marketing relationship with Germany, the Netherlands, Scandinavia and the Balkans, working closely with the Sales Team to respond to market needs, but also initiating new ideas to maximise business performance
- Support the Senior International Brand Manager on global strategy and lead market activation
- Support the growth of online sales, working closely with the Ecommerce Team to ensure optimum performance
- Support agency and supplier recruitment where relevant
- Responsible for managing the German PR & Social Media agency
- Work closely with our design studio and local markets to review and correct proposed artworks so as to ensure accurate brand communication
- Liaise with POS suppliers in the UK and Europe to ensure customer marketing needs are met with quality and on time
- Responsible for raising market-specific Pos and updating monthly budget trackers
- Able to support in the organization and execution of trade shows in allocated markets
- Champion our BCorp ethos and support with our Impact Report and other BCorp related activities and campaigns
- Ensure any content is aligned with our Ethical Marketing policy
How will I contribute to the team?
- At least 3 years of experience specifically in international brand management, ideally already at Brand Manager level
- Thrive in a fast-paced entrepreneurial, international environment and the tenacity to make things happen
- Be an ambassador to the brand, and a fast-adopter of the brand essence, positioning and guidelines
- Able to manage relationships with a number of different stakeholders, both internal and external
- Confident leading and executing projects, as well as managing distributor or agency discussions independently
- Hard working, tenacious attitude, able to prioritise, and motivated to meet goals and targets
- Mulitlingual, with fluency in German highly desirable
- Comfortable with occasional international travel when required
- Strong interpersonal skills, sociable, and a positive mindset
- And it goes without saying that you should have a real passion for pets!
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face! Plus ‘Pawternity’ allowance to support you settle in new four-legged friends to the family.
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Sales & Customer Care Executive - Independents
As our Sales & Customer Care Executive - Independents you will report into our Assistant Customer Care Manager and work within our growing team. The core element of your role is to provide the best level of customer service to our Independent stockists via telephone and email
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your place at the Lily’s Kitchen Table:
As our Sales & Customer Care Executive - Independents you will report into our Assistant Customer Care Manager and work within our growing team. The core element of your role is to provide the best level of customer service to our Independent stockists via telephone and email. You will do this by taking their orders, tracking and updating them on deliveries, offering advice on products and customer queries and handling any complaints they may have in a warm and professional manor. You will also work closely with internal teams at Lily’s Kitchen for example our Finance team.
How will I make a difference?
You will:
- Support our Wholesale and Independents Sales Manager and our New Business Development Executive on priority customers
- Have awareness and inclusion in broader sales teams’ goals, objectives & targets
- Establish yourself as the key internal contact for sharing stockist feedback, challenges and wins with the Sales team. Being the voice of the indie stockists – presenting this feedback on a bi-monthly basis in the Sales team meeting alongside our New Business Development Executive
- Play a pivotal role in helping deliver the new Wholesale and Independents growth strategy (led by Customer Account Manager)
- Work with our Independents to arrange regular, structured store visits to build these relationships, sell in NPD and write up a report on these visits to share with the wider Sales team
- Develop strong customer relations with key independent stockists
- Ensure our customer experience is first class and reflective of the Lily’s Kitchen brand and vision
- Work with the Sales team to understand our independent stockists – who they are, what they need, and how we can improve the in-shop experience
- To establish new processes to make the stockists’ experience as smooth and quick as possible
- Be a true ambassador for Lily’s Kitchen
- Drive sales via taking stockist customer orders, as well as selling in the promotions and NPD
- Answer stockist enquiries promptly and effectively – including orders, complaints, pet health advice, delivery follow ups, product information
How will I be successful?
- A passion for pets is important, and for this role in particular a background in dealing with our four-legged friends would be helpful
- An expert when it comes to working in a customer facing role, you will know what it takes to deliver first class customer service
- You love to collaborate on ideas and are always an active member in any team
- Lily’s Kitchen values will shine through in everything you do
- High energy, adaptability, and the ability to present solutions with passion - we’re after someone who wants to change the world!
- A background in delivering exceptional customer service
- You’re proficient in Microsoft Office programs – in particular Excel, Word and Powerpoint
- Ideal though not essential experience in using Zendesk and Commerce Cloud
- Top notch written communication and grammar skills - you know the difference between the brought and bought and your and you’re
- A European language is a plus
- You’re known for your relationship building and being empathetic
- At Lily’s Kitchen, it’s a fast paced, dynamic environment – so you need to be highly adaptable, and comfortable in an ever-changing company
- You’ll have impeccable communication skills, and will be able to multitask between multiple channels
- You’ll be well practiced at using your initiative, have a can-do attitude and will be keen to learn and grow
- You will have an exceptional level of planning, organisation and prioritising
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Digital Designer - Marketing
This Digital Designer role will be part of our talented Marketing team, reporting to our Marketing Manager yet also collaborating closely with our Global Design team for brand concepts and tone as well as working closely with the digital designers in our direct team to ensure consistency across channels.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We are committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. Our office is across one floor (1st floor) with a lift for accessibility.
In your application, please feel free to note which pronouns you use.
Your place at the Lily’s Kitchen Table:
This Digital Designer role will be part of our talented Marketing team, reporting to our Marketing Manager yet also collaborating closely with our Global Design team for brand concepts and tone as well as working closely with the digital designers in our direct team to ensure consistency across channels. You will have a passion for design and be excited about the pace and creativity of the digital landscape and be able to draw upon your considerable experience to confidently articulate your ideas for compelling content which speaks to our audience of pet parents.
Using an integrated approach, you’ll be creating inspiring and engaging digital marketing across multiple UK and International retailer touchpoints as well as content for our social media channels. Your contribution will be critical to our growth plans and your work will reach a global audience.
You will represent and champion our brand in everything you create, creating consistent content that informs, inspires, and delights our customers.
How will I make a difference?
You will:
- Lead the execution of customer marketing digital design across multiple channels, markets and touchpoints in the customer journey
- Forge strong relationships with the UK and International marketing teams to deliver their briefs
- Work closely with our PR agency to understand the briefs for the social content calendars and deliver disruptive creative for multiple social channels including Facebook, Instagram, Linked In and online media outlets.
- Work closely with the brand and global design team including the Head of Design to ensure brand consistency and to understand the creative vision.
- Work closely with the direct team to ensure consistency across online channels.
- Work closely with the Digital Project Manager to help shape requirements and play your part in successful project delivery
- With help from the Marketing Manager and HR, recruit a grad level designer then line manage and develop them
- Be able to work confidently and independent using brand guidelines combined with your own creativity to deliver on-brand inspiring work
- Use your design skills to experiment with imagery, illustrations, gifs, video and animation across multiple platforms
- Effectively communicate with stakeholders and provide guidance on raw content requirements i.e. shoots, video
- Understand social design trends and interpret them for our audience and customers.
- Constantly evolve campaigns and digital design assets by actioning feedback to increase customer engagement rate and brand love.
- Support our sustainability and B Corp values by ensuring we tread lightly on the planet when creating digital content
- Be an ambassador for our social and environmental credentials – seeking opportunities to drive our ‘proper goodness’ content to consumers about our hard work in this area and working with like-minded partners/suppliers
- Ensure any content is aligned with our Ethical Marketing policy
How will I be successful?
- At least 3 years’ experience in a relevant role, including the design for digital channels.
- High proficiency in Sketch and Adobe Creative Suite - Photoshop, Illustrator, and InDesign skills and a bonus if you have animation skills.
- A strong portfolio that demonstrates conceptual thinking, visual design, layout, colour and type skills and experience working across a variety of digital projects.
- Solid knowledge of digital formats across various screen sizes and devices, as well as a working knowledge of setting up files for print and web use.
- You are comfortable working autonomously and in collaboration with others to discover the right solutions.
- Able to work reactively and at speed in a quick turnaround, fast paced environment, adapting to changing priorities, maintaining a great eye for detail
- Excellent time management and you know how to manage multiple priorities, breaking large projects into manageable pieces.
- A true passion for digital design, communications design, and visual identity.
- Lily’s Kitchen values will shine through in everything you do.
- You’ll be well practiced at using your initiative, have a can-do attitude and will be keen to learn and grow at Lily’s Kitchen
- You will be a B Corp advocate and understand the impact your role has on people, pets and the planet.
- Finally, we hope it goes without saying, that you’ll have a passion for pets!
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face! Plus ‘Pawternity’ allowance to support you settle in new four-legged friends to the family.
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Demand Planner
You will have ownership of the Demand Plan template and work collaboratively with internal and external stakeholders to deliver accurate business forecasts.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your role at Lily’s Kitchen:
You will be part of the Supply Chain team and lead the Demand Planning process. You will have ownership of the Demand Plan template and work collaboratively with internal and external stakeholders to deliver accurate business forecasts. .
How will I make a difference?
You will:
- Lead and own the Demand Planning process.
- Manage SKU and Customer level forecast for the entire Lily’s Kitchen portfolio.
- Work collaboratively with the UK and International Sales teams to deliver accurate business forecasts.
- Support the Sales team with scheduled monthly meetings, constructively challenge forecast assumptions and gain consensus to deliver a total business forecast.
- Lead key business meetings including Demand and Account Review meetings.
- Be a key influencer and parctipant in the Lily’s Kitchen monthly S&OP process.
- Work closely with other business functions including NPD, Marketing and Finance to ensure effective planning of new launches, key events and activities.
- Agree collaborative forecast with our key retailers/customers for promotions and events.
- Regularly review, create and report on KPIs to monitor forecast accuracy and bias.
- Continuouly seek to improve the demand planning process and implement best practice to improve forecast accuracy and current processes.
- Work closely with Purchasing and support the supply planning process to ensure accurate stock and service levels (OTIF) are maintained.
- Support Commercial Finance as part of the business cash up process.
- Take into consideration our social and environmental goals within every aspect of the role
How will I contribute?
You will have:
- Minimum of 3 years experience in a demand planning role within the FMCG industry.
- Proficient in Advanced Excel and able to use functions such as Pivot Tables, Vlookups, Power Pivots e.t.c
- Comfortable working with large sets of data and have the ability to interpret data to deliver clear and concise messaging.
- Excellent attention to detail and strong commercial acumen.
- Ability to constructively challenge and influence stakeholders.
- Excellent stakeholder management, and the ability to collaborate and build strong interpersonal relationships.
- Able to prepare and deliver presentations to multiple stakeholders at all levels.
- Comfortable working in a fast paced environment and adept at adjusting to the demands of a fast-growing business.
- Continuous improvement focus with a desire to improve current processes and implement best practices.
- ERP Experience.
- And it goes without saying, you should have a real passion for pets
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Studio Manager
As a Studio Manager you will sit within our Marketing team.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Location:
This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.
Your role at Lily’s Kitchen:
As a Studio Manager you will sit within our Marketing team. Your role will require you to wear three hats! With one hat, you will ensure the inhouse studio runs efficiently and you will manage projects coming through to the Designer’s and ensure the project runs as planned. You will liaise with other departments to plan and resource work and make sure we have the right people with us from our team of permanent and freelancers to do the job. You will oversee the output of each brief to help ensure it’s delivered on time and within budget set. You will be the go to person for any studio or production requirements in the business ensuring we respond to any business needs in a quick and friendly manner. It would help if you have experience in seeing projects through from design stage to artwork and enjoy being part of making ideas come to life.
The second hat will require you to manage every aspect of our freelancers from recruiting them and making sure that they have the right contracts to ensuring they have everything they need to do the job, meeting tight deadlines and that they get paid on time!
With the third had hat you will need to have a sneaky passion for a spreadsheet and manage our studio resource budget and track that we are on track and not over or underspending.
You will work closely with the Head of Design and you will be the go-to person for any creative projects.
How will I make a difference?
You will:
- Collate all design/artwork/production requirements from all teams
- Allocate workflow tasks coming in and out of the Studio team (we use an online tool called float to manage this currently).
- Work with Head of Design to ensure all briefs are triaged and appropriate time is allocated and kept to per project
- Manage the design schedule on a daily basis and ensure Designers are following the schedule
- Present and communicate the design schedule to all relevant team members
- Ensure the right freelance (if necessary) is resourced for the project/brief at the right time and negotiate any freelance fees.
- Ensure that our permanent and freelance team have the correct tools to do their job from day one i.e. layout pads, mounting board, remote working set up
- Ensure campaigns are delivered on time and to budget
- Perform quality assurance checks to make sure work is on brand and to brief
- Help manage the design changes daily – switch designers on and off jobs reacting to urgency of work
- Send out a weekly design schedule once it’s confirmed to all designers and teams
- Review and update the NPD critical path packaging updates from meeting with NPD team
- Working with Product Development and Marketing teams in supporting the briefing in of projects to designers/artworkers
- Support on mock up samples for sign off and for supplier meetings
- Building knowledge of the look and feel for the Lily’s Kitchen digital, print, packaging designs
- Ensure all studio members complete timesheets on a weekly basis to evaluate how we spend resource on projects and where we can make efficiencies
- Make sure designers are following the schedule each day and on target
- Input job sheets to ensure a record is kept for cost of jobs
- Manage freelancer invoices and sign off through relevant management
- Help with printing / mounting and general prepping for meetings and sign offs
- Own and manage Brand Bank
- Own and manage the Digital Asset Management tools
- Help with filing projects on the server
- Assist the marketing team with print quotes
- Ensure needs for customer meetings are met including leading the creation of physical mockups
- Managing the studio budget and delivering monthly reporting on spend and recommending any efficiencies in how we run the studio as a business unit.
- Be the go to person for any studio/production requirements in the business, supporting and directing queries/requests and booking resource (e.g. photographers, studio space, print jobs) as and when necessary.
What skills are we looking for?
- It goes without saying that you need to have a PFP (passion for pets)
- Proven experience of managing multiple concurrent projects with conflicting deadlines
- Unfaltering fire-fighting skills
- Sourcing and management of freelancers
- Lily’s Kitchen values will shine through in everything you do
- Exceptional project management and organisational skills to ensure the jobs are running to schedule and following up when required
- Strong communication skills to understand the brief of the work and translate that into what the designers can produce
- Not afraid of negotiating day rates with agencies and freelancers
- Have a secret love for spreadsheets (Google Docs or Excel) and have the ability to track budgets
- A natural at building strong relationships internally and externally
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, external suppliers and others at all levels
- Confident in dealing with a large team of designer and managing their work
- It's fast paced here at Lily’s Kitchen so you will need to have worked in a similar environment
- You will be comfortable with using Microsoft Office and in particular Excel (intermediate level)
- Fantastic planning and organisation skills to support the work schedule
- The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Packaging Manager
As a Packaging Specialist, your role will be within the NPD team reporting into the Head of Product Development.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Your place at the Lily’s Kitchen Table:
As a Packaging Specialist, your role will be within the NPD team reporting into the Head of Product Development. With expertise across a range of packaging substrates, you will have sole responsibility for the management of all Lily’s Kitchen packaging and ensuring it is compliant. This includes new development, delivering innovative (Primary, Secondary, Tertiary) solutions for NPD as well as taking ownership of all current packaging, reviewing, and renovating as required. You will be part of 5 team members that are at the forefront of innovation.
How will I make a difference?
Knowledge. You will:
- Provide expertise and guidance on all packaging issues within the business preferably having experience across multiple substrates – (PePe, carton board, paper etc)
- Become specialist in packaging areas you don’t currently have detailed knowledge. Self-motivation to learn, understand and communicate new technical packaging knowledge
- Ensure all primary packaging is food safe and legal
- Be knowledgeable and fully up to date on legislation with regards to food safety, regulatory, environmental and social responsibility across all markets that we trade in
- Have knowledge of legal packaging requirements in different countries e.g. recycling, and will be responsible for ensuring Lily’s Kitchen products are compliant
- Keep abreast of new packaging innovation, through relevant literature and trade shows etc
Innovation. You will:
- Provide guidance, advice, and support to the NPD team and external stakeholders – manufacturers/ packaging suppliers on packaging structures, materials, print and specification throughout the development process.
- Work alongside LK product developers, to create a brief for new product packaging, manage the introduction of new packaging materials following brand, print requirements and testing, whilst working to a project timeline.
- Work directly with the external technical and engineering teams from packaging suppliers and on site at the manufacturers to find solutions that meet the brief
- Take part in the artwork approval process (ProofHQ) and in some cases such as renovation projects, manage the process through from artwork to print.
- Work closely with the artworkers to ensure they artwork the pack to get the best out of the substrate and printing process
Testing. You will:
- Establish testing required for proposal for new packaging
- Manage the testing process, carrying out trials on new substrates e.g shelf life, fat staining, infestation, mineral oil barrier
- Attend packaging trials on site at manufacturer and report back the results and next steps
- Carry out the necessary transit trialling, work closely with the NPD lead and supply chain.
Admin. You will:
- Create and manage QAS for all new packaging
- Complete packaging section of finished goods specifications with NPD lead
- Review all current packaging and document status – recycled content, FSC etc to establish if status can be improved without cost implications
- Manage and maintain all files for packaging documentation, ensuring they are fully up to date
- Monitor the quality of our packaging, to ensure it remains fit for purpose alongside the Quality Manager
- Meet with packaging suppliers on a regular basis e.g weekly / monthly teams calls. Collating into action points and communicating back to your line manager
- Be fully aware of all parent company packaging requirements and keep up to date with any changes/ additions to this
How will I be successful?
- Relevant degree - in packaging would be advantageous
- Minimum 3-5 years’ experience in packaging - either brand in-house or supplier side
- Overall expertise in packaging– although you may have more experience in a particular substrate
- Fantastic planning and organisation skills to support the work schedule
- Ability to manage the bigger picture whilst holding and attending to the detail
- Problem solve while working in a fast-paced environment
- You will be comfortable with using Microsoft Office and in particular Excel (intermediate/advance level)
- The ability to use your initiative – with a positive, proactive attitude and the desire to learn and grow.
- You really own the projects that you are responsible for. Have full accountability and be fully self-sufficient.
- Some travel will be required to meet with suppliers and attend manufacturing facilities
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Head of Digital Design
Working as part of the overall Marketing and Brand team, this role is the custodian of the Lily’s Kitchen brand through its digital presence, sitting at the helm of the digital department, with a unique blend of creative vision and business sense.
Equality and Inclusiveness at Lily’s Kitchen:
At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).
We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.
In your application, please feel free to note which pronouns you use.
Location:
This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.
Your place at the Lily’s Kitchen Table:
Working as part of the overall Marketing and Brand team, this role is the custodian of the Lily’s Kitchen brand through its digital presence, sitting at the helm of the digital department, with a unique blend of creative vision and business sense. Delivering all our online design, you will collaborate closely with our Head of Creative (the guardian of overall brand design), as well as managing a Junior Digital Designer plus overseeing two other digital designers in our ecommerce team. Whilst working alongside a team of in house and freelance designers, artworkers and copywriters, you will have a passion for design and be excited about the pace and creativity of the digital landscape. Challenged to both inspire and brainstorm fresh ideas, manage deliverables, and execute beautiful on brand digital activity to delight and captivate the Lily’s customer.
Using an integrated approach, you and your team will be creating, inspiring and engaging digital marketing across multiple UK and International retailer touchpoints as well as content for our social media channels. Your contribution will be critical to our growth plans and your work will reach a global audience. You will also ensure consistency across all online channels and provide leadership and development to our junior digital designers and enable them to execute their work by providing style guides, assets and tools.
How will I make a difference?
You will:
- Be a digital brand guardian, keeping current the visual identity and being responsible for a consistent, on brand digital output across website, paid digital marketing, email, organic social content and online retailer marketing.
- Build a brilliant relationship with Head of Creative to ensure together you create powerful work
- Work with the Marketing Director and Head of Creative to create and produce company digital design strategy
- Create and update guidelines to ensure all output is brand appropriate, signing off digital concepts alongside the Head of Creative plus the relevant brand team owner and on bigger campaigns and product launches with the Marketing Director
- Shape and uphold brand standards and creativity with ideas and fresh thinking that maintains our leadership position in the industry
- Play your part in delivering business targets of net sales and EBITDA performance through strict accountability for design budget and allocating it effectively to product quality work within the means of the budget
- Work with the Studio Manager to supervise the department's daily workflow, assign project workload, and monitor deadlines and budgets, attending weekly brief approvals meetings and resource meetings.
- Oversee daily digital work of the team monitoring the standard of output and advising changes as necessary prior to sign off with brief owner.
- Be accountable for the accuracy of our quarterly reforecasting submissions and monthly reporting of studio performance, carried out by Studio Manager
- Manage and develop 1 direct reports: Junior Digital Designer with a dotted line for two further team members that sit in the Direct team – Junior Digital Designer and Mid Weight Digital Designer.
- Manage and work with a range of mediums including imagery, film, digital, illustration, gifs, animation, apps, across multiple markets and languages.
- Collaborate and communicate with the Marketing, NPD, E-Commerce and Sales teams to ensure ways of working are efficient and processes are meeting business needs.
- Support exceptional and well-crafted copy that meet the business requirements.
- Lead the execution of customer marketing digital design across multiple channels, markets and touchpoints in the customer journey
- Forge strong relationships with the UK and International marketing teams to deliver their briefs
- Work closely with our PR agency to understand the briefs for the social content calendars and deliver disruptive creative for multiple social channels including Facebook, Instagram, Linked In and online media outlets.
- Work closely with the brand and global design team including the Head of Creative to ensure brand consistency and to understand the creative vision.
- Work closely with the direct team to ensure consistency across online channels
- Work closely with the Digital Project Manager to help shape requirements and play your part in successful project delivery
- Work closely with our copywriter to develop snappy witty channel relevant executions
- Be able to work confidently and independent using brand guidelines combined with your own creativity to deliver on-brand inspiring work
- Effectively communicate with stakeholders and provide guidance on raw content requirements i.e. shoots, video
- Understand social design trends and interpret them for our audience and customers.
- Constantly evolve campaigns and digital design assets by actioning feedback to increase customer engagement rate and brand love.
- Support our sustainability and B Corp values by ensuring we tread lightly on the planet when creating digital content
- Be an ambassador for our social and environmental credentials – seeking opportunities to drive our ‘proper goodness’ content to consumers about our hard work in this area and working with like-minded partners/suppliers
- Ensure any content is aligned with our Ethical Marketing policy
What will I need to be successful?
- Degree in digital, art, graphic design, marketing, communications, journalism and other relevant fields.
- A minimum of 10 years’ agency / inhouse experience in a relevant role, including the design for digital channels
- High proficiency in Sketch and Adobe Creative Suite - Photoshop, Illustrator, and InDesign skills and a bonus if you have animation skills.
- Have an in-depth knowledge of brand development and multichannel marketing models.
- A strong portfolio that demonstrates conceptual thinking, visual design, layout, colour and type skills and experience working across a variety of digital projects.
- Solid knowledge of digital formats across various screen sizes and devices, as well as a working knowledge of setting up files for print and web use.
- You are comfortable working autonomously and in collaboration with others to discover the right solutions.
- Able to work reactively and at speed in a quick turnaround, fast paced environment, adapting to changing priorities, maintaining a great eye for detail
- Excellent time management and you know how to manage multiple priorities, breaking large projects into manageable pieces.
- A true passion for digital design, communications design, and visual identity.
- Must be a creative and strategic thinker.
- Balance of creative and commercial thinking
- Brilliant interpersonal and communication and complex stakeholder management skills working in a matrix environment.
- The ability to develop relationships cross functionally and up to board level
- Lily’s Kitchen values will shine through in everything you do.
- You’ll be well practiced at using your initiative, have a can-do attitude and will be keen to learn and grow at Lily’s Kitchen
- You will be a B Corp advocate and understand the impact your role has on people, pets and the planet.
- Finally, we hope it goes without saying, that you’ll have a passion for pets!
Our Perks:
At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:
- Dogs at work; what better way to put a smile on your face!
- Flexible Working: flexitime, working from home, part-time working, flexible support
- Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
- Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme.
- Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
- And more…
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk