Jobs
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Email/CRM Associate
As our Email/CRM Associate you will be top dog in managing the planning, design and execution of customer communications including end to end production, send and ongoing performance analysis.
Your place at the Lily’s Kitchen Table:
As our Email/CRM Associate you will be top dog in managing the planning, design and execution of customer communications including end to end production, send and ongoing performance analysis. The role balances email channel management along with CRM strategy to deliver commercial targets and you will be a valuable ‘brand guardian’ who understands perfectly how to engage and delight our wonderful customers. You will work closely with multiple stakeholder (internal & external) to ensure an integrated channel approach is achieved.
How will I make a difference?
You will:
- Own and deliver the end to end execution of all email communications, including rule based multichannel journeys and triggered sends
- Quality control all email sends and ensure customer targeting accuracy
- Plan and build engaging customer experiences through a strong calendar of activity
- Be able to navigate data sets and customer segmentation
- Ensure best practice including GDPR compliance is upheld
- Work to build out customer lifecycle and trigger-based programs
- Effectively manage multiple stakeholders to ensure delivery on time and to brief
- Analyse performance and customer metrics, recommending initiatives to increase success
How will I be successful?
You will have:
- Have an HTML production and debugging capability
- Working knowledge of Marketing/CRM campaign tools with integrated ESP for data flow, analysis and build tools (Salesforce Marketing Cloud (previously Exact Target) would be beneficial)
- Email client and device testing strategies and optimisation
- Device and own testing and optimisation ongoing work streams
- Excellent understanding of email best practices including deliverability
- Proficient in analytics tools in Google Analytics & CRM platforms
- Razor sharp attention to detail
- Ability to interpret Lily’s Kitchen tone of voice and be comfortable copywriting content
- Able to manage multiple stakeholders
- First class communication skills, with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees, your team others at all levels
- Confident communicator
- Self-motivated
- Great grasp of written English and copy
- Creative thinker able to deliver solutions to business problems
- Solid analytical skills
- Highly personable with the ability to engage and influence business stakeholders and maintain working relationships (internal & external)
- And it goes without saying, you should have a real passion for pets!
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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eCommerce Associate
Working as part of our eCommerce team, you will play a key role in the management and trading of the Lily’s Kitchen website. You will have exposure to all elements of eCommerce with direct responsibility for product management, merchandising and content generation and you will be highly involved in the execution of our digital channel strategy to drive commercial success (PPC, SEO, Paid Social, Affiliate, Display).
How will I make a difference?
You will:
- Work to ensure a first- class customer experience to drive traffic/conversion/repeat orders/higher AOV
- Manage our core website functionality
- Upload products – ensuring accuracy of content and technical information, on-page SEO optimisation
- Merchandising of products
- Monitor Trustpilot reviews and align with customer services on response
- Monitor on site search usage and perform optimisation to ensure conversion
- Homepage and content scheduling
- Setting up promotions and evaluating usage, providing insight
- Check CMS for release updates and escalate to relevant stakeholders for action
- Assist with new digital products
- Support with testing of digital products and technical changes in UAT environment
- Conducting website audits based on a checklist
- Stock management and monitoring
- Monitoring FTP servers and actioning associated alerts
- Manage any website related customer queries, working with customer care team to resolution
- Design asset management
- Generation of website content
- Maintain existing content, ensuring links are working and content is relevant
- Work with SEO to ensure optimisation
- Assist with generation and scheduling of new content
- Assist in the planning and deployment of website testing plans
- Evaluate website performance and contribute to plan generation
- Set up the test environment and monitor performance
- Evaluate and report on results
- Working closely with all teams and business units to understand the ‘bigger picture’
- Assist with the generation of website KPI reports
- Analysing channel performance, identifying trends and communicating relevant insight
- Coordinate weekly tasks to ensure timelines are met
- Work functionally with internal teams to deliver results
- Assisting delivery of paid search, paid social, display and affiliate activity
- Monitor competitors and digital landscape for innovation, CX best practice, new opportunities and potential partnerships
- Grow knowledge of channels and how they work together in the digital mix (PPC, SEO, Paid Social, Organic Social, Retargeting, Affiliate, Display)
How will I be successful?
- Have a strong commercial awareness and functional knowledge of website trading and online business
- Knowledge of Google Suite (Analytics, Adwords, GTM)
- Previous experience of CMS platforms (Salesforce Commerce Cloud an advantage)
- Basic HTML knowledge would be an advantage
- Analytical and logical – able to use data to improve results
- Highly motivated, willing to learn and develop in the role
- Team player who is comfortable working with and supporting other team members
- Passionate about digital marketing, trading and innovation
- Excellent written and verbal communication skills
- A whizz with Excel
- And it goes without saying, you should have a real passion for pets!
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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International Key Account Manager (German/French Speaker)
You will be responsible for driving our performance in key European markets and customers, and for identifying and securing new customers for us to work with.
How will I make a difference:
Your experience in Sales and Account Management, especially in International Sales will be invaluable as you nurture and grow existing relationships to drive our business performance and as you assess the market to identify new growth opportunities. Equally adept at trading and at brand building, you will be instrumental in bringing proper food to cats and dogs across Europe.
You will:
- Own and deliver the P+L for selected countries and customers, exceeding revenue targets and meeting profitbality targets
- Key country responsibilities include: French/German speaking countries, Benelux and Scandinavia
- Manage and develop strong relationships with each of your customers (distributors as well as retailers), leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute
- Seek out and deliver new distribution opportunities in selected countries, minimising the cost to serve and maximising our profitability. This will come from a strategic assessment of the market and the competition
- Commercial performance management is second nature to you. Promotional plans, pricing, data analysis, reporting, managing spend etc.
- You will be responsible for accurately forecasting demand and investment for each of your customers Highly au fait with data analysis and reporting, you will ensure that the correct KPIs are in place and are being tracked and reported
- You will be responsible for developing and then implementing annual JBPs for your customers
- You will work closely with Supply Chain, Marketing, Finance and NPD to ensure that the business runs smoothly
- You will keep a close eye on the competition to ensure that Lily’s Kitchen is always competitive and at the cutting edge
- Proven sales experience within a fast-growing FMCG business, including international experience, ideally in the Petcare sector
- You are a numbers person with strong attention to detail and commercial acumen – an entrepreneur in the making
- Strong ability to multitask in a high-pressure entrepreneurial, international environment and the tenacity to make things happen
- Ability to travel to our customers wherever they are and whenever they need you Can speak either German and/or French
- Proven history managing great relationships with customers
- Track record of delivery in cross functional teams (Marketing, Supply Chain, R&D)
- Strong interpersonal skills, with the ability to deliver through relationships at all levels
- An appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
- And it goes without saying, you should have a real passion for pets!
How will I be successful?
You will have:
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
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Logistics and Distribution Executive
Key to our Logistics and Distributor Executive role is leading, managing and co-ordinating the Lily’s Kitchen logistics, warehousing, finished goods stock control and transportation activities through our 3 party strategic partners, driving continuous improvement, productivity and performance in line with budget, KPI’s and the continued growth of the business.
Equally important is managing the relationship with Lily’s Kitchen co-manufacturer ensuring the finished goods supply chain is consistently managed and maintained to provide in specification produce at optimum cost and stock levels for the benefit of the business.
How will I make a difference?
You will:
- Responsible for planning, co-ordinating and managing the transportation and storage of goods in a timely, accurate and cost-effective manner to meet and exceed customer expectations.
- Analyse data to monitor performance and plan improvements and demand, allocating and managing staff where appropriate and resources according to changing needs.
- Work effectively with Commercial team colleagues to develop their supply chain and logistics knowledge, enabling improved commercial strategies to be developed and customer expectations to be managed effective.
- Negotiate competitive rates with third party carriers, couriers and haulage companies ensuring deliveries are made within agreed terms.
- Ensure carrier compliance with company and customer policies and procedures for the transit and delivery of pet food products.
- Develop risk management plans to ensure continuity of supply in emergency scenarios.
- Ensure all logistics, warehouse and distribution activities adhere with environmental legislation and comply with all health and safety requirements and regulations including those specifically relating to driver duties.
- Safeguard warehouse operations through 3rd parties and contents by establishing and monitoring security procedures and protocols.
- Monitor, plan for, identify and negotiate the availability and provision of additional storage facilities to meet both short- and long-term production volumes.
- Collaborate with other departments to integrate logistics with business systems and processes.
- Build excellent working relationships with Lily’s Kitchen supplier ensuring quality and continuity of supply.
- Liaise with supply chain colleagues to manage stock levels, sourcing alternative supplies/varieties where necessary and returning non-conforming produce to suppliers wherever possible.
How will I be successful?
- With strong FMCG Supply Chain experience - across service and logistics, you will have a solid understanding of supply chains, and a desire to consistently drive improvements in results!
- Prior experience in Logistics with third party providers demonstrating fantastic planning and analysis skills combined with great logistics knowledge.
- Excellent stakeholder management, and the ability to collaborate and build strong interpersonal relationships with internal and external partners.
- As far as business-jargon goes, our best practice learnings signal a need for a PFP (passion for pets).
- Lily’s Kitchen values will shine through in everything you do.
- It’s faster paced than a team of huskies here at Lily’s Kitchen. You’ll need to be comfortable with sitting on that fast moving sleigh.
- You’ll be a super strong communicator.
- You’ll have an endearingly geeky affinity for Microsoft Office, particularly Excel (intermediate level) or You’ll have an endearingly affinity for Microsoft Office and all it quirks (dependent on role).
- You’ll be better at communication than postman Pat with 12 phones and a carrier pigeon.
- You will have planning and organisational skills to rival Monica Geller.
- You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow.
Join the family
To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk