Jobs

Jobs

Thank you for showing an interest in working at Lily’s Kitchen. If there are no relevant positions listed below but you are passionate about people, pets and the planet, and want to be part of a company that is using business as a force for good, then we’re still interested in hearing from you! Please email workwithlily@lilyskitchen.co.uk with a covering letter and CV telling us your story and why you want to be part of the Lily’s family.

Jobs

  • National Account Manager – eCom Pure Play pan-EU

    You'll be reporting to the 3P eCom Sales Controller.

    Equality and Inclusiveness at Lily’s Kitchen:

    At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

    We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

    In your application, please feel free to note which pronouns you use.

    Location:

    Goodge Street, Fitzrovia (with hybrid working between the office and working from home)

    How will I make a difference?

    You will:


    • Full ownership of delivering the P&L and operating budget for your accounts. Exceed targets on Net sales and trade spend, and provide clarity to the eCom Sales Controller on an on-going basis as to performance vs expectations.
    • Have direct ownership of the UK and pan-EU business development for Zooplus, Ocado, and Pet Pure Players.
    • Manage and develop strong relationships externally and within the Nestle Purina network, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute
    • Become ‘the expert’ on your customers, understanding market dynamics, strategies and priorities and feeding your knowledge into the wider team internally.
    • Develop win-win plans for your customer in collaboration with the eCom Sales Controller, ensuring stretching targets are set with clear rationales as to growth levers and execution plans.
    • Accurately forecast demand and investment for your customer alongside managing, tracking and reporting agreed KPI’s, through collaborative ways of working with the supply chain and finance teams. Deliver planned sales in line with the monthly forecast.
    • Lead the development and implementation of annual JBP agreements, working with multifunctional stakeholders internally to agree best plans and negotiating externally
    • Where opportunities exist, you will work with the NPD team to develop new product offerings that are perfectly suited to the needs of your channel.
    • You will also work closely with our in-house D2C eCommerce channel, sharing learnings and experience, and aligning promotional plans to ensure that all channels succeed.
    • Live our values and become the face of Lily’s Kitchen. You are the brand ambassador for Lily’s Kitchen, whether that be in the market, at client meetings, client events and trade shows.
    • Take into consideration our social and environmental goals within every aspect of the role be that transparency on our ethical policies and procedures with stakeholders, focus on recyclability and packaging and reducing our carbon impact

    How will I contribute to the team?

    • A passion for the Pet Industry and National Account Management
    • An experienced National Account Management within a branded environment
    • Zooplus account management experience would be a huge bonus!
    • You will have experience of building Joint Business Plans (JBPs) with national accounts and a good understanding of commercial finance
    • A natural at stakeholder management at all levels, with the ability to build trust authentically and communicate effectively
    • Proven history of delivery in cross functional teams (Marketing, Supply Chain, R&D)
    • Strong negotiation skills and the ability to influence others through your flexible style
    • You are a numbers person with strong attention to detail
    • It’s a fast pace here at Lily’s Kitchen. You’ll need a strong ability to multitask in an entrepreneurial environment and the drive to make things happen
    • The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
    • An appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
    • And it goes without saying, you should have a real passion for pets!

    Our Perks:

    At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:


    • Dogs at work; what better way to put a smile on your face!
    • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
    • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
    • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
    • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
    • And more…

    Join the family

    To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk

  • Customer Care Social Media Executive

    As a Customer Service Social Media Executive you will act as an ambassador for Lily’s Kitchen and deliver exceptional customer service to our customers.

    Equality and Inclusiveness at Lily’s Kitchen:

    At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

    We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

    In your application, please feel free to note which pronouns you use.

    Location:

    This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.

    Your place at the Lily’s Kitchen Table:

    We love our customers and we want to make sure they receive the right care and attention they deserve.

    As a Customer Service Social Media Executive you will act as an ambassador for Lily’s Kitchen and deliver exceptional customer service to our customers. This will shine through in everything you do from supporting and managing customer enquiries (via telephone, email, social media and – soon enough – web chat), ensuring we offer the best customer experience, nutritional advice, product information and emotional support at all times. From a social media perspective you’ll manage our customer queries on our social platforms, and you’ll work alongside our Social Media Manager and PR agency to maintain and nurture the community for our customers online.

    How will I make a difference?

    You will:


    • Deliver award winning customer service and act as an ambassador for Lily’s Kitchen, ensuring an excellent and supportive customer experience reflective of the Lily’s Kitchen brand and vision
    • Answer customer enquiries promptly and effectively (telephone, email, social media)
    • Provide pet dietary and nutrition advice. Advise on pet health, food content and product information, Lily’s Kitchen products, features and benefits, promotions and promotional product
    • Provide emotional and moral support to Lily’s Kitchen customers as required
    • Manage and support the order and delivery process, through retail systems including Salesforce, Zendesk, CMS & NETSUITE
    • Point of liaison between customer, warehouse and couriers to ensure the customer receives on time, correct, quality deliveries
    • Liaise with customers through social media platforms (and Live Chat in future)
    • Become the expert within the Customer Care team when it comes to tone of voice, and public customer communication
    • Be the point of contact for our Social Media Manager and PR team, and work closely with them to manage all customer contacts on social media consistently with our Customer Care messaging
    • Engage with like-minded and partner brands on social platforms to build relationships and a sense of community
    • To monitor and flag trends within our social media queries, reporting on these weekly
    • To have an overview of the content calendar and contribute where necessary based on trends within social media and Customer Care contacts
    • Act on, and feedback customer insights to correct departments for ongoing development and improvements
    • Moderate and respond to Feefo, Trustpilot, Facebook and Google reviews
    • Content-sourcing, including UGC harvesting and posting stories
    • Planning and executing plans for behind-the-scenes stories
    • Content creation for TikTok to increase audience engagement
    • Working with our third party agency to ensure we are aligned in terms of comms and social media content planning
    • Pro-actively review, manage and support social media commentary and feedback
    • As required manage customers’ refunds and returns process
    • Liaise with warehouse team and couriers where necessary
    • Accurate completion of department administration duties
    • Support other teams (including Trade sales and customer care) and company events (including Trade shows) as required
    • Take into consideration our social and environmental goals within every aspect of the role

    How will I be successful?

    • A passion for pets is important, and for this role in particular you need a background in dealing with our four-legged friends
    • An expert when it comes to working in a customer facing role, you will know what it takes to deliver first class customer service
    • High energy, adaptability, and the ability to present solutions with passion - we’re after someone who wants to change the world!
    • A background in delivering exceptional customer service
    • Social media guru with experience of using instant and social messaging on behalf of a business
    • Ideal though not essential experience in using Zendesk and Ecommerce Cloud
    • Top notch written communication and grammar skills - you know the difference between the brought and bought and your and you’re
    • A European language is a plus
    • You’re known for your relationship building and being empathetic
    • You love to collaborate on ideas and are always an active member in any team
    • Lily’s Kitchen values will shine through in everything you do
    • At Lily’s Kitchen it’s a fast paced, dynamic environment – so you need to be highly adaptable, and comfortable in an ever-changing company
    • You’ll have impeccable communication skills, and will be able to multitask between multiple channels
    • You will be prolific in using Microsoft Office, and all its quirks
    • You’ll be well practiced at using your initiative, have a can-do attitude and will be peachy keen to learn and grow
    • You will have an exception level of planning, organisation and prioritising

    Our Perks:

    At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:


    • Dogs at work; what better way to put a smile on your face!
    • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
    • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
    • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
    • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
    • And more…

    Join the family

    To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk

  • Technical Quality Manager

    A part of this big agenda involves collaborative working across all areas of the Lily’s Kitchen business to identify best practice, share good ideas and create an environment where Quality is considered integral to all decision making.

    Equality and Inclusiveness at Lily’s Kitchen:

    At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

    We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

    In your application, please feel free to note which pronouns you use.

    Location:

    This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.

    Your place at the Lily’s Kitchen Table:

    As a certified B Corporation and leading Premium Pet Food brand we are looking for an individual to join the Lily’s Kitchen team, to be an integral part of our mission to be a force for good and top of the leaderboard in premium performance – for the communities we work in, the suppliers we partner wit, and in our treatment of the environment as part of the Quality Team.

    A part of this big agenda involves collaborative working across all areas of the Lily’s Kitchen business to identify best practice, share good ideas and create an environment where Quality is considered integral to all decision making.

    How will I make a difference?

    You will:


      We are looking for an individual who puts quality standards at the forefront of all decisions, activities, and actions they make. Someone who understands the importance of achieving the finest quality standards to deliver only the best to our customers on a consistent basis. A person who takes pride in ensuring that quality is never compromised and works with the Lily’s Kitchen team on continuous improvement to deliver that goal. Our purpose is to feed more pets proper, natural food and we are committed to ensuring our quality keeps up with the commercial growth expected. You will be the specialist in supporting the quality team with the technical requirements of the business, ensuring that the brand constantly delivers safe, high-quality food for pets.

      Product Development


    • You will be able to analyse and interrogate complaints data for trends and identify opportunities for improvement utilising reviews of non-complaint driven intel such as reviews.
    • You will be the primary technical support for any brand-new innovation projects.
    • You will work with the product development team to sign off on new product development through to launch.
    • Take into consideration our social and environmental goals within every aspect of the role, eg. sustainable sourcing, recyclability
    • Supplier Management


    • You will be confident in monitoring performance by gathering relevant data and producing statistical reports.
    • Providing Weekly & Monthly reports to our suppliers
    • Experienced in leading on action from follow up audits with non compliances and supporting improvements with suppliers.
    • Populating data as part of the Supplier Management Quarterly Reviews reports and attendance at supplier Quarterly Reviews.
    • Lead regular meetings with supplier quality teams.
    • A confident traveller who will independently regularly visit factories and work with them to instigate best practice and ongoing improvements to quality processes.
    • Attend first productions for new product launches when applicable.
    • Support Product Developers with the development of new recipe QAS and first production at suppliers
    • Problem solves any areas of concern identified from monthly reports and complaints logs.
    • Testing Protocol


    • Responsible for populating the laboratory result logs.
    • Manage, analyse, and review laboratory results on master log following sampling.
    • Manage and develop annual sampling plan & follow up actions.
    • Prepare third party sampling with the support of the QC function as part of business annual sampling programme.
    • Manage the 3rd parties’ relationships, including preparing SLAs for Laboratory Relationships
    • Compliance


    • You will have experience in dissecting data to ensure on pack and FEDIAF compliance.
    • You will take a seat at the table of the Technical Committee group as Lily's Kitchen Representative for UK Pet Food
    • Stakeholder engagement


    • You will be responsible for managing internal and external relationships to accelerate positive change within the pet food industry:
    • You will feed into the KPI process with our suppliers, setting annual targets with our key suppliers to ensure they are continually improving on Quality and striving for continued success and brand trust.

    How will I contribute to the team?

      This is a new role to further enhance our Quality Function. It is the lead role in relation to technical function. This role also leads quality in our new product development.

      You will regularly visit our suppliers and work with them to instigate best practice and ongoing improvements to quality processes in production & constant improvement in finished goods.

      Management of third-party external laboratory relationships as part of our due diligence process to ensure continued safe production of pet food.

      Critical


    • You will hold an Auditor Qualification, preferably Lead Auditor qualified but experience alongside an Internal Auditor qualification will also be considered.
    • At least five years of quality management experience and a track record of supporting businesses on their quality agenda.
    • Experience in QMS implementation, HACCP and Trade Associations promoting good food quality business practice.
    • A passion for delving deep to gather all the information available to support identifying improvement opportunities.
    • Report writing skills and trend analysis, a whizz on excels and graph populating.
    • Experience of working in the Feed production sector and ideally expert knowledge of FEDIAF
    • A Technical Qualification in Food or Feed Safety, particularly favourable is experience in the Feed Sector
    • You love working independently and with team mates to improve our strategy and products.
    • Track record of partnering and delivering initiatives in conjunction with cross functional teams (Marketing, Supply Chain, R&D).
    • Brilliant interpersonal skills, with the ability to develop relationships, collaborate and influence at all levels.
    • A hard working and tenacious attitude with the ability to prioritize and a passion to meet goals and targets.
    • You are comfortable working with various pet food products using sensory skills with strong attention to detail and commercial acumen to provide brand confidence.
    • Beneficial


    • An excellent understanding of what it means to be part of a B-Corp business
    • Experience of working remotely in a Quality function with a variety of Manufacturing processes and locations
    • And it goes without saying, you should have a real passion for pets!
    • The Team


    • You will be part of the Quality team with focussed areas of responsibility to ensure a holistic Quality team that delivers the standards and trust required for a fast-growing, much-loved premium brand.
    • The team functions will include dedicated stakeholder relationships and the opportunity to introduce better ways of working with suppliers and collaboratively with other Lily’s Kitchen teams.

    Our Perks:

    At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:


    • Dogs at work; what better way to put a smile on your face!
    • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
    • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
    • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders, cycle to work scheme and electric car scheme.
    • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
    • And more…

    Join the family

    To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk

  • Buyer (FTC)

    A key part of our procurement process supporting sufficient supply levels enabling the business to maximise sales orders and opportunities.

    Equality and Inclusiveness at Lily’s Kitchen:

    At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

    We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

    In your application, please feel free to note which pronouns you use.

    Location:

    This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.

    Your place at the Lily’s Kitchen Table:

    A key part of our procurement process supporting sufficient supply levels enabling the business to maximise sales orders and opportunities. Working collaboratively with our third party suppliers and many internal colleagues on accurate forecasts, supply planning and stock levels as part of an efficient inbound supply chain solution.

    How will I make a difference?

    You will:


    • Wear many guises; one moment you’ll be an Analyst, producing stock reports. The next, you might be involved in customer account management, working collaboratively with customer supply team to put together supply chain solutions.
    • Supply planning for the whole business, working very closely with production sites to ensure sufficient supply, managing inventory to minimise waste (while still maximising sales, of course!) and working on process improvement projects (for example EDI projects, cost saving projects).
    • Building and maintaining strong relationships with third parties, suppliers and relevant stakeholders (both internal and external).
    • Plan and actively organize the logistics of inbound orders and delivery schedule to ensure all deliveries are made on time and in full delivery from all third party manufacturers.
    • Deal with submissions of orders for both the UK and overseas based suppliers
    • Contribute to the smooth running of all purchasing administration - e.g. Purchase Ordering
    • Work within our inventory management system to ensure accurate records of finished goods deliveries.
    • Work with our third party manufacturers to streamline the inbound supply chain process to ensure that each consignment arrives at the warehouse with appropriate and accurate documents.
    • Work cross-functionally with Marketing, Customer Care, Sales teams and our Demand Planner to forecast supply requirements for third party partners in line with company promotional activity.
    • Ensure all procurement activities adhere with environmental legislation and develop/ support strategies with suppliers to help Lily’s Kitchen tread lightly on the environment in line with our B-Corp goals.
    • Work to our social and environmental goals and Environmental policy within every aspect of the role be that a focus on reduced carbon impact and greenhouse gas emissions, reduced truck movements, look for low emission routes, a move towards renewable energy and clear objectives with suppliers.
    • Transparency on our ethical policies and procedures with stakeholders.

    How will I be successful?

    • Strong FMCG Supply Chain experience - across demand and supply planning, you will have a solid understanding of planning, and a desire to consistently drive improvements in results.
    • Some prior experience in procurement with third party manufacturing and good understanding of manufacturing and supply chain constrains.
    • Demonstrating fantastic problem solving skills.
    • Comfortable working in a fast paced environment and adept at adjusting to the demands of a fast-growing business.
    • Well practiced at using your initiative, have a can-do attitude and be solution focused.
    • Strong background with ERP systems while not being put off when faced with excel based processes with a minimum of Intermediate level Excel skills.
    • Excellent planning and organisational skills, and attention to detail.
    • Experience working internationally with a natural ability to build and grow strong relationships.
    • Lily’s Kitchen values will shine through in everything you do.
    • And it goes without saying, you should have a real passion for pets.

    Our Perks:

    At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:


    • Dogs at work; what better way to put a smile on your face!
    • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
    • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
    • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
    • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
    • And more…

    Join the family

    To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk

  • National Account Manager

    As part of our team, you will take full ownership and control of delivering the P&L and operating budget for your accounts.

    Equality and Inclusiveness at Lily’s Kitchen:

    At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

    We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

    In your application, please feel free to note which pronouns you use.

    Location:

    This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.

    Your place at the Lily’s Kitchen Table:

    How will I make a difference?

    You will:


    • Take full ownership and control of delivering the P&L and operating budget for your accounts. Exceed targets on Net sales and trade spend, and provide clarity to the Grocery Sales Controller on an on-going basis as to performance vs expectations.
    • Have direct ownership of the P&L and operating budget for Tesco, Morrisons, M&S & Co-op.
    • Manage and develop strong relationships externally, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute.
    • Become ‘the expert’ on your customers, understanding market dynamics, strategies and priorities and feeding your knowledge into the wider team internally.
    • Develop win-win plans for your customer in collaboration with the Grocery Sales Controller, ensuring stretching targets are set with clear rationales as to growth levers and execution plans.
    • Accurately forecast demand and investment for your customer alongside managing, tracking and reporting agreed KPI’s, through collaborative ways of working with the supply chain and finance teams. Deliver planned sales in line with the monthly forecast.
    • Lead the development and implementation of annual JBP agreements, working with multifunctional stakeholders internally to agree best plans and negotiating externally.
    • Where opportunities exist, you will work with the NPD team to develop new product offerings that are perfectly suited to the needs of your channel.
    • Be highly au fait with data analysis and reporting, you will ensure that the correct KPIs are in place and are being tracked and reported.
    • Live our values and become the face of Lily’s Kitchen. You are the brand ambassador for Lily’s Kitchen, whether that be in the market, at client meetings, client events and trade shows/
    • Take into consideration our social and environmental goals within every aspect of the role be that transparency on our ethical policies and procedures with stakeholders, focus on recyclability and packaging and reducing our carbon impact.

    How will I be successful?

    • A passion for National Account Management
    • An experienced National Account Management within an FMCG branded environment
    • You will have experience of building Joint Business Plans (JBPs) with major multiples and a good understanding of commercial finance
    • A natural at developing relationships at all levels, with the ability to build trust authentically and communicate effectively
    • Proven history of delivery in cross functional teams (Marketing, Supply Chain, R&D)
    • Strong negotiation skills and the ability to influence others through your flexible style
    • You are a numbers person with strong attention to detail
    • It’s a fast pace here at Lily’s Kitchen. You’ll need a strong ability to multitask in an entrepreneurial environment and the drive to make things happen
    • The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
    • An appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
    • And it goes without saying, you should have a real passion for pets!

    Our Perks:

    At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:


    • Dogs at work; what better way to put a smile on your face!
    • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
    • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
    • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
    • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
    • And more…

    Join the family

    To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk

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