All departments

• National Account Manager – eCom Pure Play pan-EU

  You'll be reporting to the 3P eCom Sales Controller.

  Equality and Inclusiveness at Lily’s Kitchen:

  At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

  We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

  In your application, please feel free to note which pronouns you use.

  Location:

  Goodge Street, Fitzrovia (with hybrid working between the office and working from home)

  How will I make a difference?

  You will:

  
  

  • Full ownership of delivering the P&L and operating budget for your accounts. Exceed targets on Net sales and trade spend, and provide clarity to the eCom Sales Controller on an on-going basis as to performance vs expectations.
  • Have direct ownership of the UK and pan-EU business development for Zooplus, Ocado, and Pet Pure Players.
  • Manage and develop strong relationships externally and within the Nestle Purina network, leading to Lily’s Kitchen executing audacious plans that other brands haven’t even thought of let alone been allowed to execute
  • Become ‘the expert’ on your customers, understanding market dynamics, strategies and priorities and feeding your knowledge into the wider team internally.
  • Develop win-win plans for your customer in collaboration with the eCom Sales Controller, ensuring stretching targets are set with clear rationales as to growth levers and execution plans.
  • Accurately forecast demand and investment for your customer alongside managing, tracking and reporting agreed KPI’s, through collaborative ways of working with the supply chain and finance teams. Deliver planned sales in line with the monthly forecast.
  • Lead the development and implementation of annual JBP agreements, working with multifunctional stakeholders internally to agree best plans and negotiating externally
  • Where opportunities exist, you will work with the NPD team to develop new product offerings that are perfectly suited to the needs of your channel.
  • You will also work closely with our in-house D2C eCommerce channel, sharing learnings and experience, and aligning promotional plans to ensure that all channels succeed.
  • Live our values and become the face of Lily’s Kitchen. You are the brand ambassador for Lily’s Kitchen, whether that be in the market, at client meetings, client events and trade shows.
  • Take into consideration our social and environmental goals within every aspect of the role be that transparency on our ethical policies and procedures with stakeholders, focus on recyclability and packaging and reducing our carbon impact

  How will I contribute to the team?

  • A passion for the Pet Industry and National Account Management
  • An experienced National Account Management within a branded environment
  • Zooplus account management experience would be a huge bonus!
  • You will have experience of building Joint Business Plans (JBPs) with national accounts and a good understanding of commercial finance
  • A natural at stakeholder management at all levels, with the ability to build trust authentically and communicate effectively
  • Proven history of delivery in cross functional teams (Marketing, Supply Chain, R&D)
  • Strong negotiation skills and the ability to influence others through your flexible style
  • You are a numbers person with strong attention to detail
  • It’s a fast pace here at Lily’s Kitchen. You’ll need a strong ability to multitask in an entrepreneurial environment and the drive to make things happen
  • The ability to use your initiative – being a self-starter with a positive ‘can do’ attitude and the desire to learn and grow.
  • An appetite for a challenge, with a hard working, tenacious attitude, ability to prioritize and the passion, drive and desire to win
  • And it goes without saying, you should have a real passion for pets!

  Our Perks:

  At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:

  
  

  • Dogs at work; what better way to put a smile on your face!
  • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
  • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
  • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme).
  • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
  • And more…

  Join the family

  To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
  

  See full job description
• Comms Marketing Manager

  As our Comms Marketing Manager, you’ll be an integral part of the brand, managing our 5 year comms strategy and comms pipeline, driving impactful comms across multiple touchpoints.

  Equality and Inclusiveness at Lily’s Kitchen:

  At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability, you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets).

  We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunities employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know.

  In your application, please feel free to note which pronouns you use.

  Location:

  This is a hybrid role, with a mix between working approximately 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home.

  Your Lily’s Kitchen Promise – Pets, People & Planet:-

  Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets.

  Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective.

  Your place at the Lily’s Kitchen Table:

  As our Comms Marketing Manager, you’ll be an integral part of the brand, managing our 5 year comms strategy and comms pipeline, driving impactful comms across multiple touchpoints. You will sit in the Global Marketing Team, reporting to our Head of Marketing, with a big part of your role collaborating with the rest of the Marketing team, particularly our Portfolio Marketing Manager and International Marketing Manager.

  You will collaborate with the wider design team at Lily’s Kitchen, as well as working closely with all members of the company including the Marketing, NPD, Sales and Supply Chain teams. The agile nature of our business means you will be able to work using your own initiative, as part of a team in a busy design studio, managing deadlines whilst working from home/remotely – on this basis you will be well organised, reliable and diligent.

  You will have a passion for communications and know our target consumer inside out (and most likely be as pet-obsessed as them!). You’ll ensure the brand communication standards are adhered to and always respected. As the key point of contact for any crisis comms, you’ll ensure that all our comms adopt our tone of voice to various degrees as appropriate at all touch points. As well as being hugely imaginative and intuitive, we need you to be a safe pair of hands who can be relied upon to deliver the plans with good commercial acumen when it comes to driving brand awareness through our Digital campaign and other touch points, and ultimately driving new consumers into the Lily’s Kitchen brand.

  You will be able to work autonomously and across functions as well as coaching and developing members of your own brand team. Your direct reports will include our Digital Project Manager, Senior PR & Social Media Manager and Copywriter.

  You will represent and champion our brand in everything you do, creating consistent content that informs, inspires, and delights our customers.

  How will I make a difference?

  You will:

  
  

  • Develop and own the brand communications strategy, ensuring it aligns to the global brand strategy
  • Develop and communicate comms guidelines that meet the requirements of all our channels and markets
  • Align the comms plan with the Int Marketing Manager to tailor as needed for each market
  • Oversee our PR & Social media strategies, defined by our Senior PR & Social Media Manager, and ensure that it supports the overall comms strategy and 5 year business objectives (eg. Grow market share)
  • Oversee digital & offline comms and media plans to ensure high-impact content that offers a clear & compelling reason to buy into the LK brand
  • B Corp comms & internal communications – work closely with our Sustainability & Impact Manager to communicate the essential work that we are doing as a B Corp to tread lightly on the planet, ensuring we internally live and breathe this and that consumers are aware and proud to shop with Lily’s Kitchen
  • Provide measurement and ROI analysis for all brand campaigns and share learnings and recommendations for future activities
  • Crisis comms management, working with our Senior PR Social & Media Manager and PR Agency as needed. Escalate and communicate crisis management as appropriate
  • Work closely with Shopper Marketing to tailor comms for their channel needs and deliver toolkits as required
  • Work with the Portfolio Marketing Manager to provide comms support where this is needed to further our portfolio performance
  • Work with the Global Brand Managers to align on campaign comms
  • Ensure that processes are being adhered to from an RSA and compliancy perspective and guarantee consistency of claims and messaging across all relevant touch points.
  • Manage our photoshoots, working with the Digital Project Manager to provide on brand images
  • Manage our partnerships strategy, including our charity partners

  How will I contribute to the team?

  • Strong experience within premium FMCG Marketing/Brand Management with likeminded brands
  • Passion for brands, managing the big picture as well as day to day running of the brand
  • Ability to evaluate campaigns and demonstrate ROI
  • The ability to build relationships quickly is key within Lily’s Kitchen and externally with our partners
  • A can-do attitude and willingness to roll your sleeves up, challenge and be challenged
  • Enjoy the challenge of working within a fast paced and growing brand
  • Be self-motivated and likes to be busy
  • Able to be agile and work reactively
  • Excellent communication skills, approachable with the ability to communicate clearly, effectively and appropriately with other Lily’s Kitchen employees
  • Excellent time management and organisational skills, able to prioritise work accordingly and work flexibly to hit deadlines
  • Excellent team player who is collaborative in their approach and supports team objectives
  • Lily’s Kitchen values will shine through in everything you do.
  • You’ll be well practiced at using your initiative, have a can-do attitude and will be keen to learn and grow at Lily’s Kitchen
  • You will be a B Corp advocate and understand the impact your role has on people, pets and the planet.
  • And it goes without saying, you should have a real passion for pets!

  Our Perks:

  At Lily’s Kitchen we believe that everyone should enjoy their time at work. We reward the care our people put into their job, by caring for them in return. Our benefits are designed to make our people smile, save for the future, stay healthy and give back where they can and include:

  
  

  • Dogs at work; what better way to put a smile on your face!
  • Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays
  • Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you.
  • Staying healthy and well: Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders, cycle to work scheme and electric car scheme.
  • Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team.
  • And more…

  Join the family

  To apply send your CV and cover letter to: workwithlily@lilyskitchen.co.uk
  

  See full job description